Share via

Why does HP Smart just search?

Anonymous
2022-12-07T14:35:43+00:00

I purchased a new Printer, and for it to work properly, it has to be installed by HP Smart and to use the Instant Ink it has to be set up with WIFI. I have centurylink Broadband, but when I first tried to set up my printer with HP Smart, it could not connect. Tried 3 times, then uninstalled the HP Smart and Re-Installed from Microsoft Store. Still no help. All HP Smart does is give me a white screen with a circle search going on in the center. I also checked my WIFI, and it is working fine. So without HP Smart I also cannot Scan to Computer with the Printer. Temporarily I have the Printer now set up with USB, but that is not an acceptable solution when I cannot get all functions to work on the Printer without HP Smart. HELP.

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2022-12-08T13:33:54+00:00

    Dear Ruth2340,I understand that the problem has been resolved and you now need more cartridges;

    In that case, I kindly ask you to mark the question as "Solved" so that it can help other people with the same problem;

    Thanks see you soon!

    1 person found this answer helpful.
    0 comments

5 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-12-07T20:45:36+00:00

    After like 4 hours doing all you suggested here, this is my end result. I thought it was all set until I tried to sign up for instant ink and I have added that error here. And now I cannot print from anywhere and can't scan. So how do I get off HP Smart and back to USB. I would rather be able to at least print with USB, but can't do anything now.

    0 comments
  2. Anonymous
    2022-12-07T16:45:33+00:00

    Dear Ruth2340,initially I recommend that you make the pending update on Windows Update;

    In Optional quality update click Download and Install;

    Use the Dell SupportAssist app to update laptop drivers:

    https://www.dell.com/support/home/en-us/product...

    Uninstall the HP Smart app;

    Access the Microsoft Store again and download the Hp Smart app;

    Follow the instructions provided in the link below:

    https://support.hp.com/ie-en/drivers/selfservic...

    If the problem still persists, use the HP Print and Scan Doctor app for Windows to fix installation and driver issues;

    Hope this helps, see you soon!

    0 comments
  3. Anonymous
    2022-12-07T16:14:52+00:00

    My Printer is HP DeskJet 2755e All In One. My PC is Dell Inspiron Lap Top. I did as you said and I am sending my results. The second screenshot shows after I checked for updates, and I clicked "Open" on the HP Smart and still got this white screen with the circle.ImageImage

    0 comments
  4. Anonymous
    2022-12-07T15:31:46+00:00

    Hello Ruth2340, welcome to the Microsoft community, I'll be happy to help you today;

    I understand that you are having problems using your new HP printer;

    What exactly is the model of your HP printer?

    What exactly is your PC model and manufacturer?

    Before answering the question above, I suggest you check if Windows is fully updated;

    Press Windows key + i and go to Update and Security;

    Click Check for updates and do ALL pending updates;

    Update apps from the Microsoft Store;

    Open the store and click Library;

    Click Get Updates and wait until all apps are updated;

    I await information, see you soon!

    0 comments