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The letter "W" on my keyboard is not working

Anonymous
2022-12-28T06:16:22+00:00

Hi,

The letter "W" is not working on my keyboard.
I saw a similar issue posted last month and I followed the instructions in the agents responsebut it did not resolve my issue.

the W key works when using the virtual on-screen keyboard and when i use a external USB keyboard.

When i restart the PC in safe mode, the W key still does not work but the rest of the keys work fine.

Laptop is Dell with windows 10

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-12-28T06:52:05+00:00

    Hi, I’m Nicole, I’ll be happy to help you out today.

    I will try my best to assist you with this so that you find a satisfactory solution.

    It seems this is a hardware problem as per all the tests you have done.

    But just to be sure, open device manager by right-clicking the Windows logo then click device manager.

    Double-click Keyboards on device manager.

    Next, right-click HID keyboard device then click uninstall device. Do it on all the entries you see there ( if you see multiple entries ).

    After that, restart the system and then test the keyboard after the restart. If the issue will still persist, I suggest having your laptop keyboard checked at a repair shop.

    Thank you.

    40+ people found this answer helpful.
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