This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 34%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Good morning.
I have been using MS RD Client successfully on my iPad for quite some time.
Yesterday I upgraded to the latest iOS version (13.6.1) and now things no longer work.
Here is the issue.
I have a windows PC exposing a private network without internet connection.
The iPad Is connected to this network.
I start RD Client and try to connect to the windows pc, but the connection doesn’t even start and a message reporting the absence of network connectivity pops up from the RD client.
Ant idea why and how to solve this issue?
Before upgrading, the very same procedure worked seamlessly.
Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 50%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJY%3C/text%3E%3C/svg%3E)
Hi,
Thanks for the update.
Since then, kindly report this via feedback hub in the remote desktop client for IOS or post separate thread in below user voice forum, where the product team will regularly visit:
https://remotedesktop.uservoice.com/forums/265183-remote-desktop-client-for-ios
Thanks for your understanding and please help to "accept answer" to close this question.
Best Regards,
Jenny
Hi,
1.What is the version of the remote desktop client for ios?
Have you upgraded to latest or version 10.1.0 which addressed some issues for iPadOS 13.4 or later?
2.What is the exact error message you encountered when failing to remote？
Please test by another account or removing the settings and filling again.
-----Please "Accept as answer" if the reply is helpful-----
Best regards,
Jenny
Version of RD Client is 10.1.2
Version of operative system is iPadOS 13.6.1
The error I get on RD Client is "unable to connect to remote pc as there is no network connectivity".
Strangely enough, when I connect to the private network, the WiFi icon (small waves symbol in the upper right corner of the iPad) disappears. In the previous version of the iOS that didn’t happen.
Hi,
From the error message and the missing icon of wifi, it seemed to be issue with network connection.
Have you checked if the iPad was successfully connected to this private network? Please kindly check if any blocking settings in the network adapter.
Remote connection needs port 3389 to communicate.
Last but not least, RDC for ios released a new version yesterday:10.1.3.
https://apps.apple.com/app/microsoft-remote-desktop/id714464092
Thanks,
Jenny
I have installed the latest version of RD Client that came out yesterday, but the problem is still there.
I believe that the problem is due to iPadOS. I have scheduled a call with Apple support...
Hi,
Thanks for the update. If there is any assistance need from RDS side, please feel free to revert back or post a new question.
For this one, you could accept useful reply as answer and we will temp archive this thread.
Thanks,
Jenny
Hi. So far no luck. Apple diverted me to the developer of RD client ... since the iPad connects to all other WiFi networks. Actually the iPad connects also to this private network since it shows IP address properly and responds to pings. I’m stuck...
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 22%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Yep, I have the same issue, for several months now.
Looks like it’s a IOS issue, not Microsoft.
Was remote login to a standalone Pc which was on a local WiFi network with no Internet access.
Now since this IOS upgrade it refuses to connect saying that the remote Pc does not network connectivity.
Something changed in the IP stack for that iOs upgrade. Basically if you connect to a local WiFi it only shows a WiFi status signal if that network has internet access.
So in other words since that IOS update, an Ipad is only allowed to connect to a Wifi network that have Internet, you can’t connect to a local stand-alone Wifi, even if it shows in available networks.
Highly annoying. The only solution to this is to give that local network Internet access if possible.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 54%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Interesting version if the issue at my end. I have new iPAD pro with mobile internet connection. Using mobile internet on the iPad RD client wont connect threough VPN, however if i connect to the same mobile network through the wifi hot spot on my phone connection works fine, deinfately seems to be a wifi related issue, RD client wont connect through a mobile network, only wifi. Other interesting note, RD client wont connect on the same phone which allows the iPad to connect!
