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I recently uninstalled Whatsapp Desktop, and I wanted to install it again. But when I go to Microsoft Store to install it, it says "You own this app". Nothing happens when I click the install button and my mouse cursor changes into a "no entry" symbol. I'm using Windows 10.
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Answer accepted by question author
Hi Den,
Thank you for the screenshot.
Did you re-install Windows on that PC, the version of Windows 10 installed is 16299, that is 5 yeas out of date.
To run WhatsApp, or most other apps, you will need a more up to date versions of Windows, and because your version is so old, it will not be possible, yo will need to create a new bootable Windows 10 USB and clean install Windows from that.
Hi Den,
I am Dave, I will help you with this.
Open the Store App (not in a web browser)
At the bottom left, open your library to see all the apps you own, can you install WhatsApp from there?
Hi Den,
That is a strange error to get, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.
Hello Dave.
Here it is. It was a bit longer so I had to make two screenshots and patch them together:
Hi Den,
Thank you for the screenshot.
Did you re-install Windows on that PC, the version of Windows 10 installed is 16299, that is 5 yeas out of date.
To run WhatsApp, or most other apps, you will need a more up to date versions of Windows, and because your version is so old, it will not be possible, yo will need to create a new bootable Windows 10 USB and clean install Windows from that.
Hello again, Dave.
Yes, I did re-install Windows due to a recent Ransomware attack I suffered, but I had no idea it was 5 years out of date!
Well, I think I know how to solve this now. I will either have to buy a recent Windows 10 disc, or I will need a virtual disc like a .iso, .daa, .mdf, etc., am I correct?
You've really been a big help, Dave, thank you very much!
Hi Den,
I am Dave, I will help you with this.
Open the Store App (not in a web browser)
At the bottom left, open your library to see all the apps you own, can you install WhatsApp from there?
Hello Dave.
Thank you for getting back to me.
To answer your question, no. I was unable to. There is no 'install' button. Instead, there is an exclamation mark inside a circle, and when I hover my mouse cursor on it, it tells me, "WhatsApp does not work on this device" (where I indicated with a red line).
