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Itunes won't recognize ipod classic. Have PC with win10. Get error msg saying software for this ipod not installed correctly. Tried all suggestions.

Anonymous
2022-12-27T18:18:00+00:00

Have PC with Win10. Itunes won't recognize ipod classic now. Has worked for years. Now I get msg that the software required for this ipod is not installed correctly. Repair ipod support using the apps and features page of windows settings app. Have tried all recommendations and it still isn't recognized. When I plug in ipod using USB, it says to eject before disconnecting.....I have updated all software and restarted ipod. Still nothing. Thanks.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-12-30T15:12:12+00:00

    Here is screen shot of error msg. I did sign in and am administrator. Don't know what else to do.

    2 people found this answer helpful.
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  2. Anonymous
    2022-12-29T23:54:05+00:00

    Thanks again. I did back up itunes and deleted iTunes and other associated programs and tried to download itunes 9.2 inchesit 3/4 installing, got error mag that I didnt have permission to install what is next step?

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  3. Tin Luna 24,325 Reputation points Independent Advisor
    2022-12-27T22:19:35+00:00

    You're welcome. You may check this link:

    https://support.apple.com/en-gb/HT201625

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

    Independent Advisor

    Standard Disclaimer: This link is a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. Anonymous
    2022-12-27T22:06:37+00:00

    Thank you. Will all my music still be there or how can I save it before I delete iTunes? Thank you.

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  5. Tin Luna 24,325 Reputation points Independent Advisor
    2022-12-27T19:28:34+00:00

    Hi wjhanson,

    I'm Christine, an independent advisor and a Windows user like you. I'll be more than happy to assist you today!

    Seems the updated version of itunes no longer supports the iPod. You may try to use the link below for the previous version:

    https://support.apple.com/kb/DL1056?locale=en_US

    Please check this link for your reference:

    https://apple.stackexchange.com/questions/32263...

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

    Independent Advisor

    Standard Disclaimer: This link is a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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