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Command prompt keeps popping when restart

Anonymous
2022-12-03T16:00:53+00:00

I keep getting this black box or the command prompt when booting the computer and I need to close it manually and do my thing however sometimes it will not close and I need to close it by force using task manager. i want it permanently remove once I restart please.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-12-03T16:35:24+00:00

    Hi anita.franecki22-

    I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

    Does the command prompt pops-up after windows starts? What does it says?

    Kindly take a screenshot and post it on your next response

    If the command prompt appears every time the computer computer starts, kindly follow the steps below and check if the same issue appears

    Press windows key + R

    Type shell:startup and press enter

    Startup folder will pop-up on your windows, check the content of the folder

    If you see any command prompt shortcut, kindly remove it

    Close the startup folder

    Once done, kindly perform clean boot on your windows computer to disable any non-Microsoft services running on the background of your windows computer. This is to ensure that they are not causing the issue on your windows computer.

    https://support.microsoft.com/en-us/topic/how-t...

    Please let me know what will happen. Hope this will help and have a blessed day!

    Thanks,

    Kevin B.

    Independent Advisor

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