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Windows Store will not open. "msreset.exe" command results in this message: "We cannot open this 'ms-windows-store' link. Your device needs a new app to open this link"

Anonymous
2022-12-31T00:23:09+00:00

Windows Store will not open. Internet is blazing 256MB/s and fully functional (I'm writing this). Windows 11 is updated. Time date are set and correct.

"msreset.exe" command results in this message: "We cannot open this 'ms-windows-store' link. Your device needs a new app to open this link"

Windows for home | Windows 11 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. John DeV 163.1K Reputation points Independent Advisor
    2022-12-31T00:56:25+00:00

    Hello Scott,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please let me know if you have tried the methods below.

    Please try this if it helps.

    Please make sure to uninstall the Microsoft Store and Xbox app first.

    **Uninstall the Microsoft Store app:

    Press Windows key + X

    Click and Run Windows PowerShell as Administrator. Copy and paste the command below then press Enter.

    get-appxpackage *WindowsStore* | remove-appxpackage

    **Uninstall the Xbox app

    Open Settings then select Apps

    Under Apps and Features, find Xbox app

    Click it then Uninstall

    Once the two apps are uninstalled, install the Xbox app from the link below

    https://aka.ms/XboxInstaller

    Restart your computer then open the Xbox app

    This will prompt to install the Microsoft Store app

    Please check if the issue persists.

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

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  1. Anonymous
    2022-12-31T06:19:52+00:00

    Many thanks. The procedure you outlined fix my problem.

    I'm delighted that the Microsoft store is now working. But I'm also dismayed that the procedure you described is something I never would have figured out on my own and I didn't find any leads in the available Microsoft literature.

    Again thanks for the help. Have a great Happy New year.

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