Hi, I’m Nicole, I’ll be happy to help you out today.
I will try my best to assist you with this so that you find a satisfactory solution.
Do a system check on the laptop first then report the results here afterward for further assistance.
Method 1. Run system file checker.
On Powershell(admin), copy, paste and enter each command below:
sfc /scannow
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Once done restart the PC and check.
Method 2. Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
troubleshooting reference: https://support.microsoft.com/en-us/topic/how-t...
Method 3. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any issues with RAM.
- Press Windows key + R then type in mdsched.exe hit OK then restart the device.
Thank you.