Share via

After I Updated Windows my computer is stuck on Lenovo screen

Anonymous
2022-12-06T04:05:23+00:00

My computer updated windows recently and worked fine for a little while then about 1 week after it gets stuck on the startup Lenovo logo screen. Since it's a touch screen, Lenovo A740, I had to buy a keyboard to see if I could reboot it. It doesn't respond to anything except when I press Ctrl+alt+delete it starts over and goes right back to the Lenovo logo screen. Please someone help me fix this. Windows should get me a new computer if I can't fix it! Stupid update!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-12-06T10:07:25+00:00

    Hi Lester

    I've tried both of those solutions and the computers windows recovery doesn't show. As soon as the Lenovo comes on the screen it's stuck. I push Ctrl+alt+delete and the screen goes black then the Lenovo logo pops back up and is stuck again. That's the only response I've gotten from the computer. I've tried many different ways I found online but that's the only one that actually got it to react to it.

    4 people found this answer helpful.
    0 comments
  2. Lester Bernard Reyes 78,210 Reputation points Independent Advisor
    2022-12-06T04:38:10+00:00

    Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, First, we need to go to Windows recovery mode and try the options there:

    Restart the device 3-5 times until I reach Windows recovery mode, wherein you have the option to select Continue, Troubleshoot, or Exit.

    Or try to Press and hold the Shift key while continuously pressing F8 while starting the PC

    Then on Windows Recovery:

    Do system Restore:

    Click Troubleshoot> Advanced options> System restore - Follow the prompt and choose the date when it was working fine.

    Let me know how it goes and I hope that helps.

    Bernard

    Independent Advisor

    3 people found this answer helpful.
    0 comments
  3. Lester Bernard Reyes 78,210 Reputation points Independent Advisor
    2022-12-06T14:21:49+00:00

    Hi, thank you for the detailed reply, since the issue still persists, we need to run a custom installation to fix the issue, however, the process will delete all apps but will retain all files on the PC, if you are okay with that, you may follow the steps provided below:

    We need another PC and a USB drive (At least 8GB and make sure there is no files inside as it will reformat the USB) once you have that kindly follow the steps:

    Step 1: Create Windows 10 installation Media

    Go to this link: https://www.microsoft.com/en-us/software-downlo...

    Scroll down and click "Download Tool Now" then run the Media creation tool (the downloaded file)

    If you agree to the license terms, select Accept.

    On What do you want to do? page, select Create installation media for another PC and then select Next.

    Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. This table will help you decide which edition of Windows 10 you’ll choose:

    On Select which media you want to use click USB and save it to your USB drive.

    Step 2: Do the custom installation

    Once you have done creating bootable media, kindly follow the steps from number 3 to last from this link:

    https://www.tenforums.com/tutorials/120352-cust...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    1 person found this answer helpful.
    0 comments