Microphone Jabra Elite Active 75t not working on Windows 10

Dear Nelson,in this case I recommend that you uninstall the audio drivers;

Access the Device Manager and click on (>) Sound, video and game controllers to expand the section;

Right-click the audio device and select Uninstall Device;

Repeat the same process on all devices listed in the section (>) Sound, video and game controllers;

Go to Settings > Bluetooth and other devices and remove the Jabra Elite Active 75t device again;

Restart the PC;

Go to Settings > Update & security > Check for updates;

Make all pending updates;

Pair the Jabra Elite Active 75t again;

Check if the problem still persists;

See you soon!

Hello Nelson, welcome to the Microsoft community, I'll be happy to help you today;

I understand that you are having problems using the microphone on the Jabra Elite Active 75t;

What exactly is your PC model and manufacturer?

If it's a desktop, what exactly is the model and manufacturer of the motherboard?

Initially I recommend that you check if you are updated with the latest version of Windows 10;

Press Windows key + i and go to Update and Security;

Click Check for updates and do ALL pending updates;

Remove the device from Device Manager;

Right-click on the start menu and go to Device Manager;

Click (>) Audio Inputs and Outputs to expand the section;

Right-click on the Jabra devices and uninstall them all;

Now go to Settings > Bluetooth and other devices, remove Jabra devices from there;

Pair the headset again and check if the issue still persists;

See you soon!

Done,

did not solve the issue.

Dear Nelson,try to update all PC drivers using Lenovo Vantage:

https://apps.microsoft.com/store/detail/lenovo-...

Then use the troubleshooter for Bluetoothh and Recording audio;

Press Windows key + i and go to Update & security;

Click Troubleshooting and then click Additional Troubleshooting;

Select Bluetooth and click Run Troubleshooter;

I repeat the same process in Recording audio;

Check if the problem is fixed;

See you soon!

Hi Luiz,

It is a Lenovo ThinkPad X1 Carbon Gen 9 (Model 20XW005VPG).

The microphone was working fine until a couple of days ago.

I have done the steps that you advise more than once.

Any more ideas?

Thanks