X-Box live audio to bluetooth output stops working

Hello al3m33da,

We hope you are well today. We apologize for the confusions.

Thank you for looking up Exiled Vigor, we appreciate it.

We would like to share article which may help resolve the issue. Kindly check and see some helpful steps and troubleshooting tips that might fit to your problem. Troubleshoot your Xbox Wireless Headset | Xbox Support. under this please check on this part and follow the steps.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions. 

Thank you for your understanding.

Kind regards,

Geri M.

Xbox Forum Moderator

Microsoft Community

With all due respect, you did not address this person's problem. They are talking about the Xbox application on WINDOWS 10. This has nothing to do with a console. Please stop posting copied/pasted messages and actually give some assistance.

The original poster did not mention anything about Twitch or even streaming; for that matter, a CTRL-F would've pointed this out at the minimum. If you don't have a solution - don't answer or pass it to somebody who does.

Their problem is as simple as this:

Bluetooth headsets DO NOT WORK with XBOX PAIRED GAMES >>>> ON <<<< WINDOWS 10. This only occurs with XBOX PAIRED GAMES ON WINDOWS 10.

Quick reminder, I said NOTHING about an XBOX console, an Xbox headset, or streaming. This is an Xbox application issue that needs to be fixed.

From IT guy to IT guy, this is a HORRIBLE response. I'm a programmer, so don't give me the reach around, buddy. Give a little effort. Take some pride.

Hello al3m33da,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

• I do not agree with this issue being moved away from Windows to X-Box. This is strictly a Windows issue. This can be identified in the Hardware and Software setup, along with the description of it happening on PC.

We understand the inconvenience caused and we know you have done a lot of adjustments but still with no recourse. As per description, you are having issue with Xbox Live audio games on PC using Bluetooth. Let us check on this together and sort this out to assist your concern and help you back to gaming. 

However, before we proceed, we would like to ask some questions about it for us to better understand.

1. Are you playing it with friends or in a party?

• This is a very specific question to the game play. I like where this is going. I am going to break it into 2 parts. My experience with Grounded and my experience with Sea Of Thieves.

Grounded - This game can be played both single player or multiplayer. When loading into single player on this game all audio is heard through my Bluetooth audio setup. Once I select the multiplayer action, the audio problem arrives. This persists until the game is closed.

Sea of Thieves - This game can be played single or Multiplayer, however unlike Grounded. Once I click to start from the main menu; the audio problem arrives. This persists in solo and multiplayer until the game is closed.

   2. Is there no interference that might cause the issue?

• There is no interference with Bluetooth signal as the interruption only occurs when the games are loaded at a certain point. Audio can still be recorded by a recording program, but cannot be heard through Bluetooth. This is mentioned in the problems main description after Hardware and software layout.

   3. Where you able to adjust the volume on Game bar?

• All normal adjustments (In-Game audio, System Audio, X-Box Game Bar, X-Box Console Companion, and X-Box PC App) can still be made. Audio can still be recorded by a recording program, but cannot be heard through Bluetooth. This is mentioned in the problems main description after Hardware and software layout.

   4. Is the headphone compatible with the adapter?

• This goes back into the main problem description. Where audio is heard before and after the game, but not during. So the short answer is Yes. If you are referring to my headphones being compatible with X-Box adaptor. I am not connecting my headphones to the X-Box, this would not apply.

The 2020 Xbox Wireless headset needs to be paired with an Xbox USB adapter for audio I/O to work.

You may also try to check on this article for some helpful steps that might fix the issue. Troubleshoot your Xbox Wireless Headset | Xbox Support

• This problem is only on PC, and is not applicable to X-Box.

If you have other clarifications, you can get back to us by replying to this post.

We are looking forward to your response.

We will be glad to follow up and help you.

 

Sincerely,

Geri M.

Xbox Forum Moderator

Microsoft Community

• If a recorded video will help with identifying (this will only happen with Sea Of Thieves). I will happily record the game intro and identify the moments when I lose my audio. It will be very interesting as you would be able to still hear the audio in the recording.

Hello al3m33da,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused and we know you have done a lot of adjustments but still with no recourse. As per description, you are having issue with Xbox Live audio games on PC using Bluetooth. Let us check on this together and sort this out to assist your concern and help you back to gaming. 

However, before we proceed, we would like to ask some questions about it for us to better understand.

1. Are you playing it with friends or in a party?
2. Is there no interference that might cause the issue?
3. Where you able to adjust the volume on Game bar?
4. Is the headphone compatible with the adapter?

The 2020 Xbox Wireless headset needs to be paired with an Xbox USB adapter for audio I/O to work.

You may also try to check on this article for some helpful steps that might fix the issue. Troubleshoot your Xbox Wireless Headset | Xbox Support

If you have other clarifications, you can get back to us by replying to this post.

We are looking forward to your response.

We will be glad to follow up and help you.

Sincerely,

Geri M.

Xbox Forum Moderator

Microsoft Community