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Windows 11 does not accept correct login password until max # of attempts exceeded

Anonymous
2022-12-12T22:32:31+00:00

I typically use my fingerprint to log into Windows 11 on my laptop and when that does not work for whatever reason, I am asked to enter my password.

Unfortunately, the system does not accept my correct password and I am required to continue to enter it multiple times until I get the request to enter A1B2C3 in order to continue. The system continues to reject my password and eventually prompts me to restart my computer. When this arises, I do not restart but rather enter my password for a final time and am then logged in successfully.

This scenario happens every time I am required to enter my password after unsuccessful fingerprint login.

Any insight into the cause greatly appreciated!

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-12-13T00:04:01+00:00

    Hello, how are you?

    Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

    First, I recommend downloading and running the tool on the link below, please, for a system check and update:

    https://go.microsoft.com/fwlink/?linkid=2171764

    Verify that the problem is resolved.

    If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

    https://support.microsoft.com/en-us/help/402844...

    Verify that the problem is resolved.

    If the problem persists, please follow the next guidelines.

    Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

    SFC, DISM and CHKDSK.

    Use a Windows disk, file and image correction tool

    1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
    2. Copy and paste the following commands, one line at a time, followed by Enter:

    sfc /scannow

    dism /online /cleanup-image /CheckHealth

    dism /online /cleanup-image /restorehealth

    chkdsk /f /r /x

    To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

    *** IMPORTANT ***

    This is a process that can take some time to complete.

    Verify that the problem is resolved.

    If the problem persists, please follow the next guidelines.

    Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

    Clean boot

    For clean boot follow the steps below:

    1. On the Desktop, press the Windows + R keys simultaneously to open Run;
    2. In Run type MSCONFIG and click OK to open System Configuration;
    3. On the Services tab, check the Hide all Microsoft services option and click Disable All;
    4. Click Apply and OK;
    5. Restart your computer.

    NOTE: This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

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