Need OpenGL 2.0 or higher!

Hi, Karl.

I am Ivan, I will help you with this.

This error occurs because the video driver is not correctly installed or it is not identifying the graphics card.

You can check by accessing the start menu, right-clicking on it, and selecting Device Manager.

A list will open with your computer drivers, then look for video adapters in the list, click + if you have written Microsoft Basic Video Adapter.

Your video driver has not been installed if you don't tell me your PC model so I can try to help you.

Hope this helps.

Independent Advisor - Community

Thanks

Unfortunately, this is a hardware issue. Unfortunately, your video driver does not support OpenGL 2.0.

If you need help you can always look for the microsoft community or support.

https://www.intel.com/content/www/us/en/intelli...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hope this helps.

Independent Advisor - Community

Thanks

Thanks for the info.

As I informed the video driver is not installed, you need to inform me the hardware ID:

1. Go to device manager in the video adapters tab
2. Right-click Microsoft basic video adapter, select properties.
3. A window will open, go to the details tab, select Hardware ID in the selection box
4. Copy the information or print it and post it here

Hi Ivan,

I checked where you said and all I have is the Microsoft basic video adapter.

My computer is a Dell optiplex sff 755.

Thanks

Hi,

I've managed to update the driver.

When search where you said its listed as:

Intel(R) Q35 Express Chipset Family (Microsoft Corporation - WDDM 1.0)