All files are saving as PDF

Hello TanaVA_x10,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Have you installed Adobe Acrobat? If so, please try uninstalling it then restart your computer using Clean Boot of Windows

**Perform a Clean Boot

Determine whether a background program or a software conflict is causing the issue.

Press Windows key+R to open Run then type: msconfig

Press Enter

Select System Configuration > go to the Services tab.

Select and make sure to put a check mark on "Hide all Microsoft services"

Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Please check the support article at the link below for more details.

https://support.microsoft.com/en-us/topic/how-t...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Hi John,

Thanks for responding to this thread.

I have always had Adobe installed on this PC since I purchased. I work with DC, Photoshop, Lightroom etc. So the programs have been installed for quite some time.

I mentioned the steps that I took in my response to Dashdotdot. I will note them again here.

I went into the properties section of one of the documents. In the "General" tab I noticed the type of file section was labeled "Adobe Acrobat Document (.docx)". I changed the "Opens with" option to MS Word, at that point, all of the thumbnails from the documents saved yesterday changed from Adobe to MS Word.

Again, this change impacted multiple documents. I'll ask you as well, if you think this is normal or if something might be wrong?

Thanks again for your assistance!

Hi Dashdotdot,

Thanks for giving some feedback on my issue. I am not sure what you mean by wrongly attached to it, if you could possibly elaborate on this I'll look into it. The file itself is saving as a PDF, no matter the origination (which is usually MS word). The file are definitely less than 1MB and can be opened in Notepad, it does show up in the coded format.

As I am typing this response, I went into the properties section of one of the documents. In the "General" tab I noticed the type of file section was labeled "Adobe Acrobat Document (.docx)". I changed the "Opens with" option to MS Word, at that point, all of the thumbnails from the documents saved yesterday changed from Adobe to MS Word.

Is it normal for the change in one document to impact multiple others? The issue seems resolved but I'm concerned that something may be wrong. I have scanned my PC. Should I do so again?

Thanks again for your response.

Hello TanaVA_x10,

Thank you for updating and sharing that information. Yes, all similar documents will be changed to Word and this is normal. The method you did usually fixes this type of issue.

Kind regards,

John DeV

Independent Advisor

Are you sure its really a pdf and not just getting wrongly "attached" to it?

Software code creates the file specifically and cannot create a pdf if it doesn't create pdf files. It therefore cannot be a pdf unless the software does it.

Also, its possible to print to pdf. Therefore all things to print could be printed into pdf. But, that's printer stuff and you'd have to be printing and using that save as.

If the file is small enough like 1MB or less, you can open it in notepad. An actual pdf file will start with eg %PDF-1.4. Although, if it used different encoding it might all show up as Chinese or something.

Of course, a virus or something changing the file header could do it but I seriously doubt you'd have a usable PDF just from that since the rest of the file wouldn't be correct for it. It would have to do a full conversion of the saved non-pdf code into a pdf. So if its an actual pdf, this is so very unlikely.

Also, a UI bug could be possible where all files could look like one yet not be.