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Error with network Printer :Windows cannot connect to the printer.

Anonymous
2023-01-12T10:52:00+00:00

Hello, I installed Windows 10 version 22H2 v and shared a printer on the network, I can't print from client systems, and the error "Windows cannot connect to the printer. Check the printer name and try again. If this is a network printer, make sure that the printer is turned on, and that the printer address is correct." I have to restart the print spooler to access the printer, when I turn off the system and the next day the same problem occurs and I have to repeat this work again. Also, I added RpcAuthnLevelPrivacyEnabled in the registry, but the problem is not solved.

Windows for home | Windows 10 | Internet and connectivity

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  1. Lester Bernard Reyes 78,510 Reputation points Independent Advisor
    2023-01-12T11:27:25+00:00

    Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, seems that there is an incompatibility with the Printer configuration, moreover, kindly follow the steps below for us to sort out the issue:

    Step 1. Rename 3 folder

    1. Press Windows Key + R and type services.msc
    2. Look for Print Spooler and click on Stop Service
    3. Press Windows Key + R and type spool
    4. Open spool folder and click Continue on the prompt
    5. Go to drivers > x64 and look for "3" folder
    6. Rename 3 folder to 3.old
    7. Start print spooler service in services.msc

    Step 2: Uninstall and Reinstall Driver

    1. Press Windows Key + R and type control printers to open Devices and Printers
    2. Right-click on the Offline printer and choose Remove Device
    3. Press Windows Key + R and type appwiz.cpl then hit OK to open Programs and Features
    4. Look for the printer software that is installed and uninstall it
    5. Restart if prompted

    Let me know how it goes and I hope that helps.

    Bernard

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