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Issue starting Maxon Cinema 4D application

Anonymous
2023-01-26T17:37:24+00:00

Hello!

I recently decided to try out the Maxon Cinema 4D application. As soon as the installation was completed on my X drive (no shortcuts were created on desktop strangely), I launched the program but nothing happened.

The process Cinema 4D.exe starts and ends shortly after, as I can see through the Task Manager. Windows App Event viewer does not appear to record anything at all for this application. No errors pop up, no windows. Nothing.

I contacted the Maxon Support Team and after a bit of back and forth, and after submitting them the Cinema 4D console output, they got to this conclusion:

"You do not have default Windows videocodecs installed on your system and this makes the program crash at the splashscreen, as the video cannot be played."

and

"It seems like your configuration of Windows Media foundation is broken or not working."

Their suggestions were:

  1. Install the latest Windows Media Player or VLC -> I already have both of them and reinstalling VLC did nothing.
  2. Update Graphic Drivers -> I already rolled back with their suggestion to NVIDIA Studio Driver 517.40. And back to 528.02 since it didn't help.
  3. Reinstall DirectX -> It seems like I can't do it since the installer detects an updated DirectX installation on my system.

This was their last message. So I tought I might ask Microsoft itself if you know what "missing videocodecs" means and how can I fix it.

I can provide as much info as I can on request.

System Information:

Microsoft Windows 10 Pro 10.0.19045

Asus Prime Z590-P Wi-Fi

DRAM Corsair 32GB DDR4 (16x2)

Intel Core I7-10700k 3.80Ghz

Asus RTX 3090 Strix

Software version:

Cinema 4D 2023.1

Thanks!

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2023-01-30T16:16:51+00:00

    UPDATE:

    I found the culprit. The conflicting software is MSI Afterburner.

    As soon as I closed the software from the App Tray, the program started correctly.

    So if anyone will have the same problem: If your Cinema 4D is not launching, without errors, logs, windows, nothing. Then the issue could be a conflict between software like MSI Afterburner (software with overlays) and the initial splash screen clip that is supposed to play at launch in Cinema 4D.

    Thanks everyone.

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  2. Anonymous
    2023-01-29T21:25:08+00:00

    Yes, upon suggestion I created a new Windows user which is able to start Cinema 4D normally.

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  3. Ivan B 114.8K Reputation points Independent Advisor
    2023-01-29T21:22:00+00:00

    Hi, NoahAN.

    Another user you created still open the Cinema 4D application ??

    Independent Advisor - Community

    Thanks

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  4. Virginia M 41,270 Reputation points Independent Advisor
    2023-01-26T19:43:58+00:00

    You would check this under nVidia’s control panel. There you can set the default GPU for each application.

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  5. Virginia M 41,270 Reputation points Independent Advisor
    2023-01-26T18:09:51+00:00

    Hello, I’m Virginia, a fellow user like yourself.

    Sorry to hear you’re experiencing problems. May I ask which Windows 10 build are you running - 20H2, 21H1, 21H2 or 22H2?

    Try K-Lite codec pack:

    https://www.codecguide.com/download_kl.htm

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).

    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.

    Thoroughly research any product which is mentioned here before you decide to download and install it.

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