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Hi there
For a while now I have noticed when I'm playing games I receive audio dropouts followed by freezes at a significant regularity. I have recently downloaded LatencyMon and it appears it is coming from storport.sys and ndis.sys. I have researched for hours trying to solve this but I can't quite figure it out. I saw another thread similar to my issue, but their fix didn't help me at at. I'm starting to think it is an issue with my hard drive, but I would like to check and verify before dumping hundreds of dollars. It also might be important to note that I did build this computer.
I'm really hoping someone can help as I have posted on another forum which ended up gathering some views, but ZERO responses.
Thanks!
V Info dump V
LatencyMon:
CONCLUSION
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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 1:34:44 (h:mm:ss) on all processors.
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SYSTEM INFORMATION
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Computer name: AIDANSDESKTOP
OS version: Windows 10, 10.0, version 2009, build: 19044 (x64)
Hardware: All Series, ASUS
BIOS: 3604
CPU: GenuineIntel Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
Logical processors: 8
Processor groups: 1
Processor group size: 8
RAM: 16321 MB total
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CPU SPEED
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Reported CPU speed (WMI): 4001 MHz
Reported CPU speed (registry): 3991 MHz
Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.
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MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.
Highest measured interrupt to process latency (µs): 1894.50
Average measured interrupt to process latency (µs): 6.416907
Highest measured interrupt to DPC latency (µs): 1568.60
Average measured interrupt to DPC latency (µs): 2.440056
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REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.
Highest ISR routine execution time (µs): 380.450013
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Highest reported total ISR routine time (%): 0.217190
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in ISRs (%) 0.226378
ISR count (execution time <250 µs): 4255332
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 50
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0
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REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.
Highest DPC routine execution time (µs): 101368.628414
Driver with highest DPC routine execution time: storport.sys - Microsoft Storage Port Driver, Microsoft Corporation
Highest reported total DPC routine time (%): 0.097942
Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation
Total time spent in DPCs (%) 0.231062
DPC count (execution time <250 µs): 10563327
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 1387
DPC count (execution time 1000-2000 µs): 5
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 11
_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.
NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.
Process with highest pagefault count: msmpeng.exe
Total number of hard pagefaults 66792
Hard pagefault count of hardest hit process: 18757
Number of processes hit: 116
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PER CPU DATA
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CPU 0 Interrupt cycle time (s): 246.898837
CPU 0 ISR highest execution time (µs): 380.450013
CPU 0 ISR total execution time (s): 101.867378
CPU 0 ISR count: 3921282
CPU 0 DPC highest execution time (µs): 100966.415936
CPU 0 DPC total execution time (s): 87.402592
CPU 0 DPC count: 9367592
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CPU 1 Interrupt cycle time (s): 64.157389
CPU 1 ISR highest execution time (µs): 287.800050
CPU 1 ISR total execution time (s): 0.998004
CPU 1 ISR count: 286308
CPU 1 DPC highest execution time (µs): 100928.847657
CPU 1 DPC total execution time (s): 16.135303
CPU 1 DPC count: 971969
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CPU 2 Interrupt cycle time (s): 29.498523
CPU 2 ISR highest execution time (µs): 225.948384
CPU 2 ISR total execution time (s): 0.034477
CPU 2 ISR count: 9507
CPU 2 DPC highest execution time (µs): 101368.628414
CPU 2 DPC total execution time (s): 0.588652
CPU 2 DPC count: 86893
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CPU 3 Interrupt cycle time (s): 21.655679
CPU 3 ISR highest execution time (µs): 24.321724
CPU 3 ISR total execution time (s): 0.019918
CPU 3 ISR count: 21554
CPU 3 DPC highest execution time (µs): 216.592333
CPU 3 DPC total execution time (s): 0.105785
CPU 3 DPC count: 30521
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CPU 4 Interrupt cycle time (s): 24.696770
CPU 4 ISR highest execution time (µs): 30.949637
CPU 4 ISR total execution time (s): 0.008661
CPU 4 ISR count: 5602
CPU 4 DPC highest execution time (µs): 101054.874217
CPU 4 DPC total execution time (s): 0.454821
CPU 4 DPC count: 42216
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CPU 5 Interrupt cycle time (s): 21.390027
CPU 5 ISR highest execution time (µs): 14.527687
CPU 5 ISR total execution time (s): 0.003351
CPU 5 ISR count: 3441
CPU 5 DPC highest execution time (µs): 258.616888
CPU 5 DPC total execution time (s): 0.061499
CPU 5 DPC count: 12038
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CPU 6 Interrupt cycle time (s): 21.028048
CPU 6 ISR highest execution time (µs): 24.958156
CPU 6 ISR total execution time (s): 0.004732
CPU 6 ISR count: 4215
CPU 6 DPC highest execution time (µs): 603.582060
CPU 6 DPC total execution time (s): 0.208111
CPU 6 DPC count: 36098
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CPU 7 Interrupt cycle time (s): 20.069063
CPU 7 ISR highest execution time (µs): 15.181659
CPU 7 ISR total execution time (s): 0.003456
CPU 7 ISR count: 3473
CPU 7 DPC highest execution time (µs): 218.401403
CPU 7 DPC total execution time (s): 0.113169
CPU 7 DPC count: 17403
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What I've Tried: Reinstalling Windows, Updating Drivers, Updating BIOS.
Details I notice: Only notice it while I'm playing games on Steam. Audio drops out followed by a freeze for a significant amount of time. After the freeze is done the audio is delayed and is played over current audio.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello, I am having a similar issue on Dell XPS 15 9520 and my Raid is ON.
When wanting to change to AHCI/NVME it warned me of a data loss on my disk. (I have 1 internal SSD, but I am connecting more external ones - both ssd and hhd How sure is that? should I save all and reinstall everything later for switching that? thanks
I think I'm following everything correctly, but I don't see anything after I restart. I don't see a "window" file in my C: Drive. I also checked the "Windows". I even tried changing the path in the settings and I didn't see anything there either.
I'm not sure what you mean by the blue screen shutting down.
Sorry and thanks
In fact, I think it's necessary to install a driver for Intel's fast memory technology. I did notice a few key files in the diagnostic information you provided, namely dxgkrnl.sys (DirectX-related driver and graphical display related), storport.sys (storage port driver), msmpeng.exe (Microsoft virus scanner). These are all programs that need to call the computer's storage port. If possible, you can share the dump logs with me through OneDrive or other network drives so that I can try to find more useful information in the logs.
Thank you for your response!
I have an SSD and a HDD. I checked my BIOS and the AHCI setting is on. I was looking all over my BIOS and I didn't see any RAID setting displayed anywhere, so I'm *assuming* it is not on.
When it comes to Intel Rapid Storage Technology, I don't believe I have this feature. I don't know if I uninstalled it in my previous escapades of trying to solve this issue or what. Knowing this, I don't know if there is a point to reinstall it, as my hardware is definitely on the newer side.
So to sum it all up, nothing has really changed but I could download Intel Rapid Storage Technology if you think it is worth it.
Thanks!
Hi Aidan Bradke，
Welcome to Microsoft Community.
As you said, the nature of the problem is related to the hard disk and motherboard problems.I would like to confirm with you whether the hard disk used in your computer is SSD or HDD?
In my experience, you can restart the computer to enter BIOS/UEFI Settings （depending ON your motherboard Settings）. In the BIOS/UEFI Settings, there is a "SATA "setting, please check and make sure that the setting is AHCI/NVME (if RAID ON is displayed, please turn off RAID directly). Save the Settings to log out of the system and see if there are any problems before.
Also, according to some user feedback, if your computer uses an Intel chip or CPU, there is a feature called” Intel Rapid Storage Technology“.
This feature may also cause the problems you encounter. If you also have an Intel chip or CPU, visitIntel's official website to download the driver update, or choose to uninstall this feature. (This feature will provide significant improvements on older devices, but limited improvements if your computer's hardware is more recent. Uninstall at your discretion)
Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
If there is anything not clear, please do not hesitate to let me know.
Best Regards,
Manson - MSFT | Microsoft Community Support Specialist
