Hi Bernard,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
If you have essential files and data inside your external hard drive, transfer them to somewhere else like OneDrive, Google drive or another external hard drive. Then, click on Start > Run CMD as administrator > Type these commands and hit enter after each one:
diskpart
list disk
select disk X (replace X with the external hard disk number shown in list disk)
clean (it will wipe out all data inside your hard disk)
create partition primary
After that, close the CMD. Double click on the external hard disk from File explorer > It may ask you to Format it and click on Format disk > Change the file system to NTFS > Click on Start to format the external hard disk.
Then, check to see if you are able to backup all your data or not.
More instructions about Windows File History to Back Up your data:
https://www.howtogeek.com/74623/how-to-use-the-...
Please let me know if you need further assistance and keep me updated.
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