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Event 18, WHEA-Logger

Anonymous
2023-01-09T13:45:18+00:00

I have just built a custom PC 3-4 days ago and at first I was getting an Event 41-Kernel Power error that would send my computer to blue screen and then reboot.

That hasn't happened in a few days (followed some steps online and it hopefully resolved it)

Only issue now is that I keep receiving this Event 18, WHEA-Logger error.

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Bus/Interconnect Error

Processor APIC ID: 8

The details view of this entry contains further information.

My Computer is:

CPU: AMD Ryzen 9 5900x

CPU Cooler: NZXT X63 Kraken 240mm Liquid AIO

Motherboard: MSI B550-A PRO

RAM: G.Skill 16GB 3600mhz

GPU: EVGA GTX 1080ti

PSU: Thermaltake Toughpower GF1 650W 80+ Gold

Things I've tried:

Running an sfc scannow scan in CMD

Running the check disc command in CMD

Downgrading my BIOS version to an older version

disabling XMP for my ram

Upgrading my BIOS version to the newest version

stress testing my cpu, gpu, and ram

disabling memory fast boot

making sure there's no overclocks or PBO (can't remember the name) on my cpu settings in bios

Installing a clean version of windows

updating all the drivers for literally everything (gpu, bios, specific hardware connected, specific slots, etc)

Any ideas as to a fix? Is this a Hardware related issue or a Software related issue? If needed I can provide a log. Any support would be greatly appreciated.

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 876.6K Reputation points Independent Advisor
    2023-01-09T16:07:37+00:00

    Okay The Siroh, glad to help!

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  2. Anonymous
    2023-01-09T16:01:09+00:00

    Okay thank you for your help Dave! I will look into it.

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  3. DaveM121 876.6K Reputation points Independent Advisor
    2023-01-09T15:32:50+00:00

    Hi The Siroh,

    On your minidump files, the only thing listed is the AMD processor as the cause of the system crashes, because you have re-installed Windows and you are still getting errors, I do think thee is a problem with your AMD processor, it would be best to get it tested at a PC repair shop.

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  4. Anonymous
    2023-01-09T15:09:50+00:00

    Hi Dave, Thank you for your willingness to help me with this problem.

    Here is a DropBox link containing the requested zip files: https://www.dropbox.com/s/5egmtuo0ax5x5n8/Minidump%20Files.zip?dl=0

    Let me know if there's anything else you need.

    Also, Is this a CPU or a Motherboard issue? or Both? Thanks in advance.

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  5. DaveM121 876.6K Reputation points Independent Advisor
    2023-01-09T14:16:07+00:00

    Hi The Siroh,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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