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Cannot access Cellular option on my Getac with Windows 10

Anonymous
2023-01-26T19:24:59+00:00

It has a good working SIM, but cannot access the cellular network

Went to Network & Internet Settings and there is not option there

This device does have ‘sierra wireless em7455 qualcomm snapdragon x7 lte-a’

But, it looks to be inactive and I see no options turn that on

Windows for home | Windows 10 | Internet and connectivity

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  1. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2023-01-26T20:29:57+00:00

    Hi,

    Has the cellular network worked on your laptop previously or has it never worked? Go to Device Manager, expand network adapters, post a screenshot.

    3 people found this answer helpful.
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  2. franco d'esaro 24,991 Reputation points Volunteer Moderator
    2023-01-27T10:24:28+00:00

    Was the Qualcomm EM7455 Sierra Wireless Module already pre-installed on your laptop when you bought it or did you install it yourself later?

    If the module was already pre-installed, you should try reinstalling the driver by downloading it from your laptop manufacturer's website or contact the laptop manufacturer's Technical Support.

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  3. Anonymous
    2023-01-27T07:17:19+00:00

    There is no cellular option available on the bottom bar nor Open Network & Internet Settings.

    Under Device Manager > Network Adapters… It is missing the Sierra Wireless EM7455 Qualcomm Snapdragon

    Which I believe is what’s needed for the cellular option.

    I was able to turn it locate it, it was hidden. But, I cannot activate it

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