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Why my laptop getting freezing & hang up when i open any browser

Anonymous
2023-01-16T16:45:21+00:00

Last few days my laptop has been freezing & hang up when i open any browser (edge & chrome).

my operating system is windows 11 version 22h2, OS build 25276.1000.

Laptop configure - ThinkPad, intel core i7 CPU 2.50GHz, Ram - 8GB, system type 64bit.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-01-17T17:43:57+00:00

    Dear David

    Please note it, my computer running well but when I open any browser (edge ot chrome) its getting completely stuck & freez, even though "Ctrl + Shift + Esc", or press "Ctrl + Alt + Del" nothing has work.. Finally i turn off my laptop with power button. Please advise what to do.

    4 people found this answer helpful.
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  2. David-M 110.5K Reputation points Independent Advisor
    2023-01-16T17:21:34+00:00

    Hi. I'm David, and I'm happy to help you.

    Check the Event Viewer:

    1. Press "Windows key + X" and select "Event Viewer";
    2. Expand "Windows Logs";
    3. Select "System".
    • Look for an "Error" event at the time the computer froze.
    • You can ignore "Warning" with "Event 10016,DistributedCOM".
    • There will likely be a critical error stating that the system has rebooted without cleanly shutting down first. This error is irrelevant as we already know this. Check for other errors before or after this one.

    You can also look in Reliability Monitor.

    1. Press "Windows + R", type Control and press Enter;
    2. Go to "System and Security > Security and Maintenance";
    3. Expand "Maintenance" and click "View reliability history".

    See if any errors are reported when the computer froze.

    If you find anything suspicious, send a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    3 people found this answer helpful.
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  3. Anonymous
    2023-01-24T14:19:14+00:00

    Same issue is also happening with me. I have a intel i7 gen6 laptop. Latest intel driver is installed still same issue.

    I also have a desktop with amd ryzen 9 5950x processor with 3080 ti graphics with same latest insider preview.

    This issue does not exist there.

    I guess there is some bug with window 11 insider preview with intel graphics, Hope Microsoft fixes the same

    2 people found this answer helpful.
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  4. David-M 110.5K Reputation points Independent Advisor
    2023-01-17T12:46:24+00:00

    Thanks for the screenshots.

    But I'm not sure if these errors have anything to do with the problem reported. I've seen computers show these errors, but they wouldn't freeze completely.

    Maybe it's just the browser that's crashing.

    When it freezes, press "Ctrl + Shift + Esc", or press "Ctrl + Alt + Del" and select "Task Manager", and see if it will open Task Manager.

    If it opens, end the browser process and see if the system continues to work correctly.

    Let me know the result.

    1 person found this answer helpful.
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