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Roblox Black screen issue

Anonymous
2023-01-03T09:24:48+00:00

Hi, I've been having this issue for a while and it prevents me from being able to load into my game normally. So when I join a Roblox game I see the regular loading screen, then after the loading screen goes away I'm greeted with a black screen. It stays there for about 10-20 seconds then I load into the game. My computer usually runs Roblox on 300-500 fps (depending on the intensity of the graphics) This has been a reoccurring issue, I've tried re downloading Roblox multiple times deleting applications and all the tutorials on YouTube don't work at all. I don't know the rarity of this problem but it's starting to become an issue. I'm loading into games slower giving me less time to gear up or select an item before the game starts. I don't know if this is a ping, fps, or Roblox issue but all my friends seem to load into games fine.

A confused Roblox player, -Cameron

Windows for home | Windows 11 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-01-03T10:12:22+00:00

    can someone pls help me

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  2. Anonymous
    2023-01-03T10:14:02+00:00

    Hello Cameron. I'm Greg, here to help you with this.

    1. Try these fixes for Roblox black screen and slow loading in Windows 11:

    https://windowsreport.com/roblox-black-screen-w...

    (Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

    https://en.help.roblox.com/hc/en-us/articles/20...

    https://computersluggish.com/windows-tutorials/...

    https://www.reddit.com/r/RobloxHelp/comments/wo...

    https://nerdschalk.com/roblox-not-working-on-wi...

    https://www.youtube.com/watch?v=ydvGDVYWCts

    https://www.youtube.com/watch?v=ExGq1y9f7Sk

    1. Check for game Updates in MS Store App > My Library > Get Updates.
    2. Run the MS Store apps troubleshooter at Settings > Update & Security > Troubleshoot.
    3. Try to Reset or Repair the game in Windows Settings > Apps > Apps & Features > Roblox > Advanced Options > Reset or Repair. Restart PC.
    4. If that's not enough then uninstall the game from the same place, restart PC, reinstall the game from MS Store Hub (three dots at top right of Store app) > My Library.
    5. Go over Windows 11 with this Performance Checklist to try to find and fix problems:

    https://answers.microsoft.com/en-us/windows/for...

    Feel free to ask back any questions. Based on the detailed results you post back, I will have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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