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My HP laptop doesn’t show any wifi connections

Anonymous
2023-01-26T23:52:27+00:00

My HP laptop won’t show any wifi connections when I click on the no wifi logo. The only two options on there are the airplane mode toggle which won’t work currently and the link to network settings. I’ve tried using the link and trouble shooting but it is yet to fix my problem. The laptop this issue is currently occurring on uses windows 10

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-01-27T00:28:08+00:00

    Hi, I’m Nicole, I’ll be happy to help you out today.

    The problem might be caused by the WIFI driver missing or getting hidden.

    First, check in device manager.

    Open device manager by right-clicking the Windows logo then click device manager.

    Next, double-click network adapters to expand it.

    Next, check if you can see your WIFI driver there, if yes, right-click it then click uninstall device then restart the system so Windows can reinstall it. If not, proceed to the next step.

    Click view then click show hidden devices in device manager. After that, go back to network adapters and check if you can see your WIFI driver now. If yes, follow the steps to uninstall it. if not, proceed to the next step.

    You may need to provide the exact model of your laptop so I can help you get the WIFI driver from the HP website. To provide the information needed, press Windows key + r to open run then type msinfo32 in run then press enter.

    On the new window, take note and share here the following.

    System Model

    Baseboard Manufacturer

    Baseboard Product

    Will wait for your update on this issue.

    Thank you.

    30+ people found this answer helpful.
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  2. Anonymous
    2023-01-27T01:07:50+00:00

    It's good to hear that the issue has been resolved.

    Yes. Most of the time, this issue is caused by driver malfunctioning. I suggest also contacting HP support if you can so they can check your system and might give you the latest WIFI driver for your system to avoid this issue again.

    If you have any other concerns that the community might help you with, don't hesitate to contact us here again anytime.

    Regards,

    Nicole

    4 people found this answer helpful.
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  3. Anonymous
    2023-01-27T01:05:55+00:00

    After restarting, the problem seems to fixed. This isn’t the first time this has happened, it happened some time last year as well. If it happens again in the future, do I check if the same driver is malfunctioning?

    4 people found this answer helpful.
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  4. Anonymous
    2023-01-27T00:56:58+00:00

    No worries. The picture is clear and thanks for that.

    Click the box on Delete the driver software for this device before you click uninstall.

    After the uninstallation, you need to restart the system so Windows can reinstall it.

    4 people found this answer helpful.
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  5. Anonymous
    2023-01-27T00:54:57+00:00

    I do apologise for the image quality, this was taken from the device im currently speaking with you on, I included the uninstall menu to ask if it’s necessary to tick the box shown

    2 people found this answer helpful.
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