Hi, I’m Nicole, I’ll be happy to help you out today.
You can check these links for reference on the issue.
https://www.businessinsider.com/guides/tech/how...
https://www.youtube.com/watch?v=S0eFGg5fr48
You can also contact Xbox support for more information on this issue if it still persists after checking the above references.
https://support.xbox.com/en-US/
Thank you and stay safe.
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