Hi Michael,
My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.
Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.
There are a few things you can try to fix this problem.
Check to see if the services have been turned on.
Please type services in the search on the taskbar.
Find the service in the list.
Right-click on it and make sure it is set to automatic and the service is running.
Save.
Windows has a feature that allows users to scan for corruptions in Windows system files and restore corrupted files. I have enclosed the directions below. You can cut and paste the code.
- Type cdm in the search box. Do not hit enter.
- select Run as Administrator then hit enter.
- Then type without the quotes. "DISM.exe /Online /Cleanup-image /Restorehealth" and hit enter.
On the same page run this scan.
sfc /scannow
DISM /Online /Cleanup-Image /StartComponentCleanup
Please let me know if these do not work or if you still have a problem.
Best Wishes,
Cindy