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why will my onn earbuds not connect?

Anonymous
2023-01-22T15:38:10+00:00

so, before they worked perfectly fine, but now they won't work at all. they still connect to my phone but when they are not connected and I try connecting them to my computer, it doesn't work. pretty much it says its already connected when I turn the Bluetooth on on my computer, sometimes it even says they are connected when the Bluetooth is off. when I tried forgetting the device it did not disappear and when I tried disconnecting it it said, "couldn't disconnect", and yes, the Bluetooth on my phone is off. i really hope you can help me.

Windows for home | Windows 11 | Devices and drivers

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  1. EmilyS726 227.4K Reputation points Independent Advisor
    2023-01-22T17:26:52+00:00

    Hello Erica, this is Emily.

    Can you please go to your phone, not your computer, go into the bluetooth settings, then have your earbuds forgotten/remove there. Just disconnecting it from the phone or turning the phone's BT sometimes it not enough to allow the earbuds to be connected with anotehr device, so make sure you forget/remove it off your phone first.

    Then see if the computer can connect to the earbuds successfully after that. If not, please try reinstall your bluetooth driver. You can download the bluetooth driver from your computer's manufacture support site. If you need help finding this, type msinfo32.exe in the search on the taskbar and hit enter, when launched, share a screenshot please. Thanks!

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