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Windows 11 - Can't toggle on wi-fi

Anonymous
2023-01-24T07:04:37+00:00

Hello.

I have been using my laptop connected via Wi-Fi all day fine without issue. I shut my computer down for a few hours and since turning it back on I cannot toggle on Wi-Fi.

The Wi-Fi open is available from the toolbar (button right) and within Settings. However, whenever I attempt to toggle the switch from off to on, it immediately toggles itself back to off. Occasionally, I can get it to toggle on but after ~10 seconds, it toggles itself back off and I briefly get the message "Unavailable".

So far to try and resolve this I have:

  • Installed all Windows software updates
  • Uninstalled recent updates in case any of them had a bug causing this
  • Updated the driver via Windows
  • Manually downloaded the latest driver
  • Uninstalled & reinstalled my network adaptor from the Device Manager
  • Reset all the network settings

My laptop doesn't have a physical Wi-Fi button and my network adaptor is the: Intel Wi-Fi 6 AX201

I'm kind of at a loss here with what to try next, so any suggestions here would be greatly appreciated.

Windows for home | Windows 11 | Internet and connectivity

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  1. John DeV 162.6K Reputation points Independent Advisor
    2023-01-24T08:18:53+00:00

    Hello Shaun,

    Thank you for updating me with that information. I apologize that this did not resolve the issue.

    Please try the additional methods below.

    **Open Device Manager

    Expand the Network adapters

    Find the Wireless driver in the list

    Right click it and select Update

    Click "Browse my computer for driver software"

    Select "Let me pick from a list of available drivers on my computer"

    Make sure to put a check mark "Show compatible hardware"

    Select an older driver from the list

    Click Next then restart your computer using Clean Boot of Windows

    **Perform a Clean Boot

    Determine whether a background program or a software conflict is causing the issue.

    Go to the search box > type msconfig

    Select System Configuration > go to the Services tab.

    Select and make sure to put a check mark on "Hide all Microsoft services"

    Click Disable all.

    Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

    Kindly check the support article below for more details

    https://support.microsoft.com/en-us/topic/how-t...

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    30+ people found this answer helpful.
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  1. Anonymous
    2023-01-24T18:37:10+00:00

    John!

    You cracked it, it's working.

    I only needed to follow your first step here and select the oldest driver, reboot and that fixed it.

    I've been struggling with this one for days.

    Thank you so much for your help here.

    Regards

    Shaun

    5 people found this answer helpful.
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  2. John DeV 162.6K Reputation points Independent Advisor
    2023-01-24T07:35:52+00:00

    Hello Shaun,

    Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

    Please try performing a System Restore at an earlier date where everything is still working.

    Press Windows key+R to open Run then type: rstrui.exe

    Press Enter. This will open System Restore

    Click the Next button.

    Select the restore point at an earlier date where everything is still working.

    Click Next then Finish

    Kindly let me know if this helps or if you have any further concerns.

    Kind regards,

    John DeV

    Independent Advisor

    1 person found this answer helpful.
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  3. Anonymous
    2023-01-24T07:46:51+00:00

    John, thank you for the fast response. I really appreciate that.

    I just attempted to restore my laptop to an earlier point but only had a single restore point available and it is after I started having issues. 😭

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