Killer Intelligence Centre causing a problem

Hi Horace, I reinstalled the Killer Intelligence Center and turned off the Prioritization Engine (and also the auto bandwidth). My internet is back to its normal speed!

Hello, R. Cord.

I tried most of those steps, except the very last one (I didn't feel comfortable with doing that). My connection is fine, because, the first time I had this problem with the Killer Intelligence Center, someone from my ISP came out to check my connections. They were fine. I have Bitdefender and did a scan, and my computer's clean. So when Windows reinstalled KIC, noticed the same problem happening again, so I tried uninstalling KIC, but uninstalling didn't solve the problem this time. With advice from someone on Dell's support forums, I reinstalled the Killer Intelligence Center and turned off the Prioritization Engine. This has fixed the problem, though it's odd to have to do such a thing. :)

Thanks for taking the time to write such detailed instructions.

Hi,

R. Cord here, Independent Expert. Hope you are doing well.

There could be several reasons why your internet connection is still slow even after uninstalling the Killer Intelligence Center. Here are some things you can try:

Restart your computer: Sometimes, after uninstalling a program, you need to restart your computer to ensure all the changes take effect. Try restarting your computer and see if your internet connection speeds up.

Check your network adapter settings: Killer Intelligence Center may have changed your network adapter settings. To check, go to Control Panel > Network and Sharing Center > Change adapter settings. Right-click on your network adapter and select Properties. Check if any items are checked that may be affecting your internet speed. You can also try disabling and re-enabling the adapter.

Check for malware: It's possible that Killer Intelligence Center installed some malware on your computer that is affecting your internet connection. Run a full system scan using your antivirus software to check for any viruses or malware.

Check for other software: It's possible that other software on your computer is causing the internet connection issue. Check to see if any other software was installed around the same time as Killer Intelligence Center. If so, try uninstalling that software and see if your internet connection speeds up.

Check your internet connection speed: Use a website like speedtest.net to check your internet connection speed. This will help you determine if the issue is with your internet service provider (ISP) or your computer.

Update your network adapter drivers: Outdated network adapter drivers can sometimes cause internet connection issues. To update your drivers, go to Device Manager, find your network adapter, right-click on it, and select "Update driver."

Disable unnecessary startup programs: Some programs may be running in the background and consuming your computer's resources, which can slow down your internet connection. To disable startup programs, go to Task Manager, click on the "Startup" tab, and disable any unnecessary programs.

Reset your router: Sometimes, resetting your router can fix internet connection issues. To do this, unplug your router for 30 seconds and then plug it back in. Wait a few minutes for your router to restart and try to connect to the internet again.

Change your DNS settings: Your ISP's default DNS settings may be slowing down your internet connection. To change your DNS settings, go to Control Panel > Network and Sharing Center > Change adapter settings. Right-click on your network adapter and select Properties. Select "Internet Protocol Version 4 (TCP/IPv4)" and click on "Properties." Select "Use the following DNS server addresses" and enter the following DNS server addresses: 8.8.8.8 and 8.8.4.4.

I hope these additional troubleshooting steps help you resolve your internet connection issue.

With best Regards,

R. Cord

Hi Tracy,

You're welcome! I'm glad to hear that you were able to find a solution that worked for you. It's always important to be cautious when making changes to your system, so it's understandable that you didn't feel comfortable with the last step. It's good that you were able to find a workaround that worked for you without having to resort to drastic measures. If you have any other issues in the future, don't hesitate to ask for help!

Best Regards,

R. Cord

What have you set your speeds for? What is the speed provided by your Internet Service Provider, your plan? What type of Modem/Router do you have and what are the capable speeds of each. What is the speed your Killer adapter is capable of? See example image below from my desktop computer.

Are all the checkmarks green under Status?