Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.
The best way to troubleshoot this issue is to check if your laptop has the necessary ports for your monitor. For example, if your laptop does not have an HDMI port, you may need to use a different type of cable to connect the monitor. If your laptop does have the necessary ports, you should check if the ports are working correctly. You can do this by connecting your laptop to another device and making sure the connection is successful.
If the ports are working correctly, you may need to update your display drivers. Display drivers are essential for your laptop to detect external monitors, as they control how your laptop interacts with the display. You should check the drivers section of your laptop's website and make sure they are up to date.
If you're still having issues, you may want to reach out to the support team of the company that built your laptop. They may be able to provide more specific advice to help you fix this issue. Good luck