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Galaxy Buds2 Pro Sound Cutting out / no sound Windows 11

Anonymous
2023-02-13T14:04:36+00:00

The issue only appeared after I performed an earbud software update through the Samsung wearable app. After this, the audio on my laptop would either cut off or just not work all together. There has been some minor pairing problems where it takes 2 times to connect. It says it's connected to voice and music, but it just doesn't work.

My drivers are up to date, I tried troubleshooting it in sound settings however it detected nothing wrong, and when I play audio the volume bar in sound settings moves. I've paired and unpaired it multiple times, but it gets me nowhere.

The earbuds themselves don't seem faulty, as they work flawlessly with my phone.

Before the update, the buds came up as a headset in the bluetooth settings and has since changed to headphones, although I'm not sure if that has anything to do with it.

Can anyone spot the fault or help me resolve the problem?

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-22T21:50:46+00:00

    Spent a couple of hours on the phone with Samsung support. (waste of time).

    Solution to my problem was updating the Intel Bluetooth Driver to the latest version.

    (Driver Bug)

     Intel® Wireless Bluetooth® version 22.190.0.

    30+ people found this answer helpful.
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  2. Anonymous
    2023-03-22T07:12:34+00:00

    Worked perfectly, i updated the intel bluetooth driver, u need to google it and download, microsoft didnt find it.

    10 people found this answer helpful.
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  3. Anonymous
    2023-10-04T11:51:26+00:00

    Can confirm that updating bluetooth driver to latest version 22.250.0.2 using Intel Driver & Support Assistant solved this issue on my end. Audio was cutting out and failed to play before I did this.

    8 people found this answer helpful.
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  4. Anonymous
    2024-01-04T23:33:05+00:00

    OMG THIS REALLY WORKS LIKE A CHARM!!!!!!

    PLEASE GUYS, go to the intel support assistant and update your drivers https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

    AFTER UPDATING, MAKE SURE TO RESTART THE SYSTEM.

    THIS FIXED MY PROBLEM, I HAVE BEEN FACING THIS FOR A LONG TIME <<:

    3 people found this answer helpful.
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  5. Anonymous
    2023-02-22T19:21:19+00:00

    FYI I am having the same darn problem with the Galaxy Buds2 Pro.

    Audio failing. Plays for a couple of seconds then cuts out.

    Win 11 Pro current + Galaxy Buds2 Pro current updates 2/22/2023.

    Intel NUC Gen 10 i7 all intel drivers current.

    Currently waiting for someone to answer the voice chat on the Samsung site.

    I tried updating the Galaxy Buds2 Pro Hands-Free drivers with the Microsoft Driver and this did not resolve the issue.

    3 people found this answer helpful.
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