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Constant Bluescreens with VIDEO_MEMORY_MANAGEMENT_INTERNAL

Anonymous
2023-02-10T19:55:52+00:00

For the past half year or so I've had constant blue screens, sometimes multiple times a day, almost always with the message "Video_memory_management_internal".

I've done the recommended fixes for this issue, and have even bought a new power supply and RAM and nothing has seemed to make a difference.

I get this error most often when editing in Premiere Pro (I'm a heavy video editor) and sometimes randomly when moving files around in file explorer.

Here are some entries from the event viewer:

Entry 1:

Faulting application name: SearchApp.exe, version: 10.0.19041.2486, time stamp: 0x36d9e2c5

Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22

Exception code: 0xc0000409

Fault offset: 0x000000000010fe32

Faulting process ID: 0x54f8

Faulting application start time: 0x01d93c80249a2771

Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: df0f5629-93d1-4157-82a9-ac5ec5884194

Faulting package full name: Microsoft.Windows.Search_1.14.7.19041_neutral_neutral_cw5n1h2txyewy

Faulting package-relative application ID: CortanaUI

Entry 2:

Faulting application name: StreamDeck.exe, version: 6.0.2.17735, time stamp: 0x63a063fc

Faulting module name: nvoglv64.dll, version: 31.0.15.2802, time stamp: 0x63a3de6b

Exception code: 0xc0000409

Fault offset: 0x0000000001859e25

Faulting process ID: 0x3ecc

Faulting application start time: 0x01d93c77e0edbaaf

Faulting application path: C:\Program Files\Elgato\StreamDeck\StreamDeck.exe

Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f840d03a202f8a32\nvoglv64.dll

Report ID: 2826866b-0ae1-4587-b997-fbfb1f34eca7

Faulting package full name: 

Faulting package-relative application ID: 

Entry 3:

Faulting application name: Photoshop.exe, version: 23.3.1.426, time stamp: 0x625f6cf4

Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf

Exception code: 0xc0000409

Fault offset: 0x000000000007286e

Faulting process ID: 0x7520

Faulting application start time: 0x01d93be5ecbdd9dd

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2022\Photoshop.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report ID: ced5b2b6-0cf8-4b9e-b9b0-30e826ee6920

Faulting package full name: 

Faulting package-relative application ID: 

Entry 4:

The description for Event ID 100 from source niZeroconfService cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

mDNSCoreReceiveResponse: Received from 192.168.0.6:5353   16 DESKTOP-CUKL0PG.local. AAAA FDAA:BBCC:DDEE:0000:570C:87EB:3002:B2B7

The specified resource type cannot be found in the image file

I have a 3060 ti,

Ryzen 7 5800x,

32gb RAM 2x16.

Thank you for taking the time to help me, let me know if I can provide anything else.

Windows for home | Windows 10 | Performance and system failures

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11 answers

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  1. DaveM121 883.3K Reputation points Independent Advisor
    2023-02-11T10:05:38+00:00

    Hi Preston, glad to help!

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  2. Anonymous
    2023-02-11T10:04:07+00:00

    Thanks!

    I will try that.

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  3. DaveM121 883.3K Reputation points Independent Advisor
    2023-02-11T08:24:22+00:00

    Hi Preston,

    Sorry, I was offline.

    Your minidump files indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

    You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

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  4. Anonymous
    2023-02-10T20:44:38+00:00

    Hello Dave!

    Here is a link to 4 zipped minidumps I found on my pc.

    https://www.dropbox.com/s/i48i9ya4j384aa8/Minidumps-Preston.zip?dl=0

    Thanks for helping!

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  5. DaveM121 883.3K Reputation points Independent Advisor
    2023-02-10T20:27:50+00:00

    Hi Preston,

    I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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