Share via

Random restart problem lenovo legion 5 15ARH05.

Anonymous
2023-02-14T12:21:04+00:00

Hello i have been having an issue lately with my lenovo legion 5. I bought this latop way back in October 2021, and had no issues since. But recently, these past few weeks, i have been experiencing a random restart without any warning or whatsoever. I have tried couple of fixes to fix the issue like:

i. Changing the power plan

ii. Turning off the auto restart option from system settings.

iii. Updating all the drivers and bios to the latest version.

iv. Factory resetting the laptop

None of the above methods i tried worked and it has stressed me out latelty. My warranty is also out of due and i want to see if i can get a possible fix before i go to the repair shop to avoid expenses. I really want to avoid replacing my motherboard or buying a new laptop.

I have posted the last fiveevent logs before my laptop restarts on its own below: (from bottom to up till the critical failure on event viewer)

  1. File System Filter 'mfehidk' (10.0, ‎2022‎-‎06‎-‎27T09:55:46.000000000Z) has successfully loaded and registered with Filter Manager.
  2. Volume C: (\Device\HarddiskVolume3) is healthy.  No action is needed.
  3. File System Filter 'FileCrypt' (10.0, ‎1983‎-‎08‎-‎19T08:28:35.000000000Z) has successfully loaded and registered with Filter Manager.
  4. File System Filter 'npsvctrig' (10.0, ‎1979‎-‎12‎-‎19T21:42:41.000000000Z) has successfully loaded and registered with Filter Manager.
  5. The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I would reallly appreciate if someone could find a fix for my problem!

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

8 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-02-17T07:18:40+00:00

    hello david, yes i have also checked my cpu and gpu temperatures and it seems the problem is not because of overheating. The temperatures were moderate.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. David-M 114.2K Reputation points Independent Advisor
    2023-02-14T17:51:55+00:00

    I haven't found an error that could be causing the random restarts. Only the entries that say the shutdown was not expected and "Event 41 Kernel-Power".

    The "Event 41 Kernel-Power" alone is often caused by a problem with the power supply. However, it can also often occur from overheating.

    Check your CPU and GPU temperatures:

    Several tools allow you to monitor the temperatures of your CPU and GPU. I recommend the free version of HWMonitor.

    https://www.cpuid.com/softwares/hwmonitor.html

    With temperatures above 80°C, you can start to have problems.

    Also, see the article below related to this error which contains other causes.

    https://learn.microsoft.com/pt-br/troubleshoot/...

    ________________________________________________________

    Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-02-14T14:23:39+00:00

    Hello David, thanks for the reply

    As you have said here is the link of the log file you wanted to check

    https://drive.google.com/drive/folders/1ESGDGtcUGiIg4iAeQlABkv0ezLHM_jBo?usp=share_link

    Was this answer helpful?

    0 comments
  4. David-M 114.2K Reputation points Independent Advisor
    2023-02-14T12:54:18+00:00

    Hi. I'm David, and I'm happy to help you.

    Export and send the log for analysis:

    1. Press "Windows + X" and select "Event Viewer";
    2. Expand "Windows Logs" and select "System";
    3. In the "Actions" panel on the right, select "Filter Current Log";
    4. In "Event level", check the boxes "Critical" and "Error" and click on "Ok";
    5. Again, in the "Actions" panel, select "Save Filtered Log File As" and save in an easily accessible place.

    Then upload the file to the cloud (OneDrive, Google Drive, Dropbox, etc...), choose to share it, and get the link.

    Post the link to the ZIP file here so I can have a look.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-02-14T12:50:50+00:00

    Its unclear as to whether you have used the Lonovo Vantage tool to update both Bios & drivers.

    And then set Bios to defaults and Pwr to balanced.

    Or run the lenovo diagnostcs tool?

    Was this answer helpful?

    0 comments