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Event 17, WHEA-Logger

Anonymous
2023-02-10T18:29:40+00:00

My Alienware R12 started freezing randomly. It's been a few weeks.

The only thing that's strange was these Event 17, WHEA-Logger warnings found in the Event Viewer.

Reinstalled the OS. All drivers and BIOS are up to date. No malwares or virus are found. Passed every hardware diagnostic tests.

I'm still getting a ton of these warnings.

Dell Support obviously are not able to find me any solution.

Any ideas?

Thank you.

11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz

SK Hynix DDR 4-3200 16GB

NVMe Samsung SSD 970 EVO Plus 1TB

Samsung SSD 870 EVO 1TB

NVIDIA GeForce RTX 3060 Ti

A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x5

Secondary Bus:Device:Function: 0x0:0x0:0x0

Primary Device Name:PCI\VEN_8086&DEV_06BD&SUBSYS_0A631028&REV_F0

Secondary Device Name:

- System
- Provider <br> --- --- <br><br><br> [ Name] Microsoft-Windows-WHEA-Logger <br> --- --- --- --- --- <br><br><br><br> [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220} <br> --- --- --- --- ---
EventID 17 <br> --- --- ---
Version 1 <br> --- --- ---
Level 3 <br> --- --- ---
Task 0 <br> --- --- ---
Opcode 0 <br> --- --- ---
Keywords 0x8000000000000000 <br> --- --- ---
- TimeCreated <br> --- --- <br><br> [ SystemTime] 2023-02-10T18:25:26.4255758Z <br> --- --- --- --- ---
EventRecordID 13802 <br> --- --- ---
- Correlation <br> --- --- <br><br> [ ActivityID] {0c3c59f0-18c8-4775-bcbe-4ca60689e99f} <br> --- --- --- --- ---
- Execution <br> --- --- <br><br><br> [ ProcessID] 3844 <br> --- --- --- --- --- <br><br><br><br> [ ThreadID] 15292 <br> --- --- --- --- ---
Channel System <br> --- --- ---
Computer DESKTOP-C7OVD26 <br> --- --- ---
- Security <br> --- --- <br><br> [ UserID] S-1-5-19 <br> --- --- --- --- ---
- EventData
ErrorSource 4
FRUId {00000000-0000-0000-0000-000000000000}
FRUText
ValidBits 0xdf
PortType 4
Version 0x101
Command 0x406
Status 0x10
Bus 0x0
Device 0x1c
Function 0x5
Segment 0x0
SecondaryBus 0x0
SecondaryDevice 0x0
SecondaryFunction 0x0
VendorID 0x8086
DeviceID 0x6bd
ClassCode 0x30400
DeviceSerialNumber 0x0
BridgeControl 0x0
BridgeStatus 0x0
UncorrectableErrorStatus 0x0
CorrectableErrorStatus 0x1000
HeaderLog 00000000000000000000000000000000
PrimaryDeviceName PCI\VEN_8086&DEV_06BD&SUBSYS_0A631028&REV_F0
SecondaryDeviceName

A corrected hardware error has occurred.

Component: PCI Express Root Port

Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1:0x0

Secondary Bus:Device:Function: 0x0:0x0:0x0

Primary Device Name:PCI\VEN_8086&DEV_4C01&SUBSYS_00000000&REV_01

Secondary Device Name:

- System
- Provider <br> --- --- <br><br><br> [ Name] Microsoft-Windows-WHEA-Logger <br> --- --- --- --- --- <br><br><br><br> [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220} <br> --- --- --- --- ---
EventID 17 <br> --- --- ---
Version 1 <br> --- --- ---
Level 3 <br> --- --- ---
Task 0 <br> --- --- ---
Opcode 0 <br> --- --- ---
Keywords 0x8000000000000000 <br> --- --- ---
- TimeCreated <br> --- --- <br><br> [ SystemTime] 2023-02-10T18:25:01.7446893Z <br> --- --- --- --- ---
EventRecordID 13799 <br> --- --- ---
- Correlation <br> --- --- <br><br> [ ActivityID] {d11c8c29-ed59-4383-a020-519ee0474f88} <br> --- --- --- --- ---
- Execution <br> --- --- <br><br><br> [ ProcessID] 3844 <br> --- --- --- --- --- <br><br><br><br> [ ThreadID] 15292 <br> --- --- --- --- ---
Channel System <br> --- --- ---
Computer DESKTOP-C7OVD26 <br> --- --- ---
- Security <br> --- --- <br><br> [ UserID] S-1-5-19 <br> --- --- --- --- ---
- EventData
ErrorSource 4
FRUId {00000000-0000-0000-0000-000000000000}
FRUText
ValidBits 0xdf
PortType 4
Version 0x101
Command 0x407
Status 0x10
Bus 0x0
Device 0x1
Function 0x0
Segment 0x0
SecondaryBus 0x0
SecondaryDevice 0x0
SecondaryFunction 0x0
VendorID 0x8086
DeviceID 0x4c01
ClassCode 0x30400
DeviceSerialNumber 0x0
BridgeControl 0x0
BridgeStatus 0x0
UncorrectableErrorStatus 0x0
CorrectableErrorStatus 0x41
HeaderLog 00000000000000000000000000000000
PrimaryDeviceName PCI\VEN_8086&DEV_4C01&SUBSYS_00000000&REV_01
SecondaryDeviceName
Windows for home | Windows 11 | Performance and system failures

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Anonymous
2023-02-10T20:04:04+00:00

Some folks with the newest ASUS Motherboards are seeing this in regard to one PCIe Express Root port. In your case it appears to be 06BD or 4C01 and you might find that device in the Device Manager in the System Devices section. On my system, it is always the same Root Port.

If you want to know what is on that port, you can use the device manager and select the device then change the View options to View device by connection.

Currently, the only thing that seems to stop the warnings is disabling one of the power saving settings in the Bios. Possibly, some device is being allowed to sleep and the system keeps trying to access it.

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  1. Anonymous
    2023-02-11T03:19:48+00:00

    Qualcomm wireless adapter was on 06BD, and NVIDIA GPU on 4C01.

    I reinstalled the drivers for both devices.

    I turned off every power management setting I could find in the BIOS (failed to find any PCIE native power management) and the PCIE power management in the Power Options settings in Windows.

    And that magically stopped the warnings, thanks to you, and it seems to be okay so far. I'll have to monitor my pc for couple more days and see if it freezes again.

    It's very strange when it's never happened for the last two years and the Z490 motherboard isn't really one of the newest motherboards imo.

    Is this a hardware failure? Do you think I should get back to Dell for warranty?

    Thank you so much.

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  2. Igor Leyko 111K Reputation points Independent Advisor
    2023-02-11T01:13:15+00:00

    Please try to reinstall again Intel chipset driver. Try to disable PCI-Express Native Power Management option in BIOS.

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  3. Anonymous
    2023-02-10T19:56:45+00:00

    Hello,

    Yes, everything you just asked has been done already. I just came here hoping that somebody knows a clue.

    Here's the system logs https://1drv.ms/u/s!AtWo4osgvgFunU6jsACmvFSuU52M?e=Xyog9r

    Thank you for your quick response!

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  4. Igor Leyko 111K Reputation points Independent Advisor
    2023-02-10T19:06:57+00:00

    Hi,

    My name is Igor, it's a pleasure for me to help others and I'll do all my best to help you.

    Please update BIOS to the recent version, reinstall all Windows 11 compatible drivers from Dell support site.

    If this will not help, please save system journal to evtx file and share it to OneDrive for analysis.

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