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Realtek audio driver does not work anymore on my windows 10

Anonymous
2023-02-01T00:48:27+00:00

Hello,

I have very recently had issues with my audio, specifically the internal speakers in my laptop with installed Realtek speaker drivers on windows 10. The internal speakers do not produce sound, and seem to not even light up green in the volume mixer. It is not a hardware issue, as I will explain later. Most common causes I have tried fixing with guides online. Issues I found:

  • nothing appears on 'applications' for my laptop speaker on my volume mixer,
    and when I plug in another external speaker they all show up for its application panel:
  • when testing the sound for it, it says 'Failed to play test tone'
  • When troubleshooting it says audio services not responding, but I have corrected all the startup related issues if any for all the relevant services (such as setting to automatic startup, checking if they're running, restarting).
  • The only method that has worked to produce sound is the 'High Definition Audio Device' driver:
  • On all Realtek drivers I've installed from the Microsoft update catalogue (by pressing update, then installing specific drivers after rolled back to 'High Definition Audio Device') the speaker is unable to produce sound or respond at all. It seems no Realtek driver works.

So far I have tried most guides online to do with making sure the audio services run properly, and have tried installing more recent drivers of Realtek, but to no avail. The most recent driver my computer updates to (doesn't work of course):

This is a problem for me because my headset cannot be detected as one on the driver (High Definition Audio Device), and is only detected as a headphone. The recent audio manager like 'Realtek Audio Console' doesn't work with this driver and I haven't been able to change it either.

To reiterate, this is a very recent issue and I'm currently trying to uninstall recent programs that have been installed since 2 days ago (when it suddenly stopped working). Before when it was working, the headset and speakers would not be separate devices if i plugged any into the AUX, but I could change the device type to be a headset with Realtek Audio Console. Obviously it doesn't work anymore.

I would like to hear a solution to fix the problem entirely (to make the speaker work on recent Realtek drivers), or a way to let the working driver to detect my headset as a headset and not headphones (although I am aware this might not be possible for this driver).

Thank you for your time reading through this post.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-02-01T04:07:30+00:00

    Hi Nicole,

    My laptop model is Acer Predator Helios 300 PH315-52. The Realtek audio does not have a yellow warning/ triangle symbol. However, when my laptop launched in safe mode (with the updated Realtek driver that does not work) it has that symbol, if that is relevant. As for the system devices part, there is only High Definition Audio Controller, not one that is named 'High Definition Audio bus.' Image

    Normal startup, 'High Definition Audio Device' driver : Image

    Thank you

    10+ people found this answer helpful.
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  2. Anonymous
    2023-02-01T02:38:46+00:00

    Hi, I’m Nicole, I’ll be happy to help you out today.

    Can you provide the exact model of your system for more information on this issue?

    Also, open device manager by right-clicking the Windows logo and then click device manager.

    Next, double-click sound, video, and game controllers to expand it. After that, verify if you can see Realtek audio there and if it has a Yellow triangle icon on it or not.

    Next, double-click system devices to expand them then verify if High definition Audio bus and High definition Audio Controller have a Yellow triangle icon on them or not.|

    Will wait for your response for further assistance.

    Thank you.

    10+ people found this answer helpful.
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  3. Anonymous
    2023-02-01T23:51:35+00:00

    Yes, you do the right step. Upon launching the install.cmd file, a command prompt window should appear indicating the installation process.

    There might be corruption in the Windows operating system that prevents the installation of the audio driver manually.

    I suggest doing an in-place upgrade repair to repair and reinstall the Windows operating system without deleting any apps or files. You can follow this link for the guide.

    https://www.youtube.com/watch?v=9BWh0YRmnT8

    The link to the software used in the video

    https://www.microsoft.com/software-download/win...

    Update here the results afterward.

    ________________________________________________________

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    8 people found this answer helpful.
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  4. Anonymous
    2023-02-01T04:27:44+00:00

    Hi Nicole,

    I tried doing your suggestion and it didn't work. I tried uninstalling both as well and nothing happened. After restart for all cases both the drivers are back there.

    3 people found this answer helpful.
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  5. Anonymous
    2023-02-01T04:13:37+00:00

    Try to uninstall one of the High Definition Audio Controller by right-clicking it then click uninstall device then restart the system. The duplicate entry might be the one causing the issue.

    3 people found this answer helpful.
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