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Fingerprint login has stopped working on my ThinkBook 15-IIL Laptop after installing Windows 11.

Anonymous
2023-02-25T21:14:13+00:00

Fingerprint login has stopped working on my Lenovo ThinkBook 15-IIL Laptop - Type 20SM after installing Windows 11. Also, fingerprint is not recognised if I try and add a new fingerprint.

Driver is up to date according to the Lenovo website scan.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-25T23:59:55+00:00

    Thanks for reaching out. My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

    Try reinstalling the Biometric driver, Andy.

    1. Press Win + R
    2. Type devmgmt.msc <Press Enter>
    3. Look for BIometric and expand it
    4. Right-click the driver or drivers under Biometric and select Uninstall
    5. Download and install this driver:

    https://download.lenovo.com/consumer/mobiles/vn...

    Source of the file:

    https://pcsupport.lenovo.com/bg/en/products/lap...

    1. Restart the computer

    Let me know how that goes. Thanks.

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  2. Anonymous
    2023-02-26T18:53:47+00:00

    Happy to assist you, Andy!

    Please don't forget to mark the comment as "Helpful" if the suggestion worked for you. This will mark your thread "Answered". This is also for other users to find this thread easily and help them fix similar issues. Thank you!

    Guide: https://answers.microsoft.com/en-us/msoffice/fo...

    Have a great day/evening!

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  3. Anonymous
    2023-02-26T16:40:49+00:00

    Thanks Zadee, that worked perfectly!

    Many thanks

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