Hi, Kathybushb.
I am Ivan, I will help you with this.
Download the driver directly from the HP website and install it following the instructions requested by the application.
https://ftp.hp.com/pub/softlib/software13/COL61...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
or
Download HP Smart
https://apps.microsoft.com/store/detail/hp-smar...
Hope this helps.
Independent Advisor - Community
Thanks