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How to remove Trojan Win32 Phonzy.c!ml?

Anonymous
2023-02-05T07:50:44+00:00

I keep getting threats detection from windows defender concerning this, I’ve already done full scans and quarantined them all, but it keeps coming back. Especially when I try to download chrome, it’s says the chromesetup.exe keep getting infected by it, but nothing like that happened when I downloaded malwarebyte’s adwcleaner. I need help please I’m using a windows 10pro HP EliteBook 840 G4

Windows for home | Windows 10 | Files, folders, and storage

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  1. DaveM121 872.1K Reputation points Independent Advisor
    2023-02-05T08:23:28+00:00

    Hi Marvellous Godwin,

    I am Dave, I will help you with this.

    Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

    Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

    Delete the contents of that Service folder.

    Close File Explorer.

    Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

    Then check if that malware list is clear.

    9 people found this answer helpful.
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  2. Anonymous
    2023-12-29T20:24:25+00:00

    Hi, I cannot access Scans folder. How to go on?

    3 people found this answer helpful.
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  3. Ramesh 176.1K Reputation points Volunteer Moderator
    2023-11-06T07:35:33+00:00

    Boot into Safe mode and delete that folder.

    2 people found this answer helpful.
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  4. Anonymous
    2023-03-29T15:37:05+00:00

    Hi Marvellous Godwin,

    I am Dave, I will help you with this.

    Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

    Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

    Delete the contents of that Service folder.

    Close File Explorer.

    Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

    Then check if that malware list is clear.

    Not work as the virus will restrict access to "scans" folder

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2023-11-06T07:27:03+00:00

    Did you find solution to access the folder? Im having same problem.

    1 person found this answer helpful.
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