My computer randomly freezes and makes a buzzing sound then goes back to normal at random intervals

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My computer randomly freezes and makes a buzzing sound then goes back to normal at random intervals

Anonymous

I recently bought a Microsoft Surface Laptop Go 2 for college and every now and then it would freeze up and make the buzzing noise for like 3 seconds and go back to normal for an hour or 2. I tried to reinstall the graphics driver from what I read online, but I am still getting this problem. Anything else that I can do??

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Answer 1

Hello Andy D. Aguilar.

Welcome to Microsoft community.

The problem that your computer freezes and makes a buzzing sound could be cause by hard drive or file corruption.

You can try the following method.

Run System File Checker and DISM to check for corrupt system files that are causing the problem.

Press Win+R.

Type cmd.

Type in the command and press Enter.

sfc /scannow 

dism /online /cleanup-image /restorehealth

To help you better, please send us a private message with the mini-dump file.

Press Windows + S, click Control Panel > System and Security > System > Advanced System Settings > Advanced > Startup and Recovery > Settings>write debugging information and select "Small memory dump", OK and restart your computer.

After setting, next time if the problem occurs again, go to the default path location C:\Windows\Minidump where you can find the log file.

To view private messages, you can click on your account avatar in the upper right corner of this page > More Options> View private messages.

If there is anything not clear, please do not hesitate to let me know.

Best Regards,

Rick-MSFT | Microsoft Community Support Specialist

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My computer randomly freezes and makes a buzzing sound then goes back to normal at random intervals

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