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Mouse cursor intermittently freezes and is jittery [REDUX}

Anonymous
2023-02-06T22:42:53+00:00

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Mouse cursor intermittently freezes and is jittery when frozen

This is the original post on Dec 22, 2022:

  • New build PC. Mouse will occasionally freeze and is jittery while frozen. Switching to a different mouse has no affect. I use a Kensington Expert wireless trackball but I have tried removing it and it's associated software. Removed it from Device manager. It still happens with a simple USB mouse. All mouse's (mice?) have been removed from Device Manager and PC restarted with the plain USB mouse. It still happens. I have gone through all the troubleshooting steps that I can find in Google searches. I suspect that some program will occasionally pop up and conflict with any mouse and cause this issue.
  • A video of the issue is here: https://www.dropbox.com/s/r2inq1ppnecezp0/IMG\_0090.MOV?dl=0
  • A DxDiag is here: https://www.dropbox.com/s/ta5jmlxumd1djfx/DxDiag.txt?dl=0

Nicole Aljecera was helping me and she advised doing an in-place upgrade repair per this: https://www.youtube.com/watch?v=9BWh0YRmnT8 which I did and it seemed to work for a while. (Thanks Nicole!).

The issue has now returned. I tried doing the Windows repair as before with no luck. I've now upgraded to Win 11 in hopes that it might solve it but it didn't.

It only happens for a while after first start up of the day and seems to go away after a while. It really looks like some program in the background is activating and conflicting with the cursor.

Is there any log file that I can look at to try and identify whether this is the case?

Thank you

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-02-07T00:33:04+00:00

    You do have other input devices attached eg MFG Crosswind V2 looks like rudders or something?. Usually the mouse gets negatively affected that way with other input devices. Even some keyboards have mouse sticks, etc. So when it happens unplug ALL USB things, input devices, controllers, EXCEPT for the mouse and see if it works better. I see no one thought this even once so you probably haven't tried it.

    If it doesn't work better then, it could be other software. Ideally, you would know what you were using and if anything might affect the mouse but you could try a clean boot or safe mode. Those two things are never really necessary though.

    Really, if you for instance reboot into Windows Recovery and use the mouse there and it works fine or boot into the BIOS if it has mouse ability or boot into Windows installer usb and it works fine there then its a software related issue in Windows. Mice are PnP, so you only need to plug them in, and they just work and that's it. Any good mouse will be that easy. Besides wireless ones that also have firmware updates anyway.

    But, you could just uninstall software, clean install Windows, etc.

    In theory there's a log but there might also not be. I've never once had to diagnose mouse issues that way as its never that which needs to be done. Mice have been around for a really long time and they are the primary way of using the computer. They will most certainly be working exceptionally well this way.

    Also make sure you try all other USB ports. I don't remember if that was something you did already.

    Hope the best :)

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  2. Anonymous
    2023-02-07T01:00:00+00:00

    Hello, I'm Greg, here to help you with this.

    1. Try these fixes for Windows 11 mouse jittery and freezes:

    https://www.makeuseof.com/windows-11-mouse-free...

    https://allthings.how/5-ways-to-fix-cursor-free...

    https://www.minitool.com/news/windows-11-mouse-...

    https://www.youtube.com/watch?v=VBa5QdYsggA

    All other fixes for fixing a mouse in Windows 11 are here:

    https://answers.microsoft.com/en-us/windows/for...

    Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    2 people found this answer helpful.
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