Hi, my name is Anderson Souza, I hope I can help you with your issue.
Please, first check if fast startup is enabled on your system, if so, disable it, reboot the computer and check if the problem persists:
Right-click the Start button.
Click Search.
Type Control Panel and hit Enter on your keyboard.
Click Power Options.
Click Choose what the power buttons do.
Click Change settings that are currently unavailable.
Click Turn on fast startup (recommended) so that the checkmark disappears.
Click Save changes.