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Sound of Youtube is muted automatically when I open video calls on Windowns 11

Anonymous
2023-02-22T01:33:25+00:00

I have been trying to fix the issue for a while. I tried all the recommendations I found in the community nothing worked.

I bought this computer specially to use for video conferences, but I couldn't use it yet. Every time I tried to use it on video conference, I have problems with the sound. If I am listening to music on Youtube and open a video call app like Zoom or Whatsapp immediately the sound from Youtube is muted but continues playing. I need to be able to share music and videos during the calls.

Things I tried

I shared the screen and selected the option to share audio;

I already did all troubleshooting on audio, microphone and video playback

Uninstall and Install and update drivers

Disable the option audio enhance

Reseted the Bios

Reseted the Windows

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-02-26T03:48:09+00:00

    I didn't update the BIOS but I found the solution.

    I updated the Audio Driver on the Realtek Speakers instead of putting Audio Endpoint I updated it for Generic Software Device and finally worked. I hope this can help someone.

    1 person found this answer helpful.
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  2. Anonymous
    2023-02-24T00:47:19+00:00

    It is saying the last version of Bios is 03/14/22 this the model of my computer Acer Aspire A515-56

    Model Name: A515-56-32DK

    I am not trying to use headphones. Trying to use the computer only

    If it helps running tests I noticed everything works fine until I allow the app of video calls to use computer sound and them the problems with sound starts.

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  3. Anonymous
    2023-02-23T21:41:02+00:00

    Can you try updating your BIOS? Check your device manufacturer's website and see if there's a new BIOS you can install on that computer. You can check your BIOS version in "System Information" under "BIOS version/date".

    Also, you are using wired headphones, correct? If you're not, any way you can test it with wired headphone/headset?

    Thanks,

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  4. Anonymous
    2023-02-23T20:25:10+00:00

    Hi thanks for answering me. I tested on other platforms and is playing but the sound gets distorted, with noises, and stopping. I also have output sound problem during the calls. The sound starts to disappear, and I can't hear my clients. Also, in communications I set that option to do nothing but continues with the same problem.

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  5. Anonymous
    2023-02-22T02:10:11+00:00

    Thanks for reaching out. My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

    Is it browser specific?

    Is this only happening with youtube? Have you tried playing a video from other streaming platforms like twitch? Do you get the same result?

    Best Regards,

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