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PS5 Controller (duelsense 5) not showing up

Anonymous
2023-02-14T01:02:09+00:00

Only showing as wireless controller under audio in setting, but it is no where to find under device manager, nor other programs like Steam or any other place. I have tried new cables and restarting the controller and pc, but it is still nowhere to be found.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2023-02-14T21:58:44+00:00

    Here is the screenshot of my pc info that you asked for.

    Kind Regards. Tobiolis

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  2. Anonymous
    2023-02-14T02:40:21+00:00

    Hi Zadee.

    i have now tried to create a new account on my pc, and unfortunaly it is still the same problem.

    i also tried to plug the controller into my laptop, and there there everything worked fine.

    Hope this information help, Kind Regards, Tobiolis

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  3. Anonymous
    2023-02-14T23:15:21+00:00

    Update your BIOS, Tobiolis.

    https://download.msi.com/bos_exe/mb/7B93v1H.zip

    How to update BIOS guide: https://youtu.be/sKMub20CUNI

    Also your chipset. This just came out.

    https://download.msi.com/dvr_exe/mb/amd_chipset...

    Source of these files:

    https://www.msi.com/Motherboard/MPG-X570-GAMING...

    STANDARD DISCLAIMER:

    This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2023-02-14T07:12:03+00:00

    Thank you for that information. Can you share your system info, please? Let's check for a BIOS update and reinstall other board drivers.

    -On your keyboard, press Win + R

    -Type: msinfo32, press enter

    -Take a screenshot of the System Information, make sure to get the System Model, Baseboard Manufacturer, and Product

    -Then upload it here

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  5. Anonymous
    2023-02-14T02:09:40+00:00

    Thanks for reaching out. My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

    To be sure that there's no 3rd party app is messing with the connection, for testing purposes create a new local user profile on your computer. Switch to it and test it there and see if it gives you the same results.

    You should be able to create the profile under,

    > Settings

    > Account

    > Other users

    > under Other users click Add account

    > I don't have this person sign in info

    > Add user without a MS account.

    Then just fill up the fields to name the test account, and follow the process to finish creating the account.

    If it's the same, I suggest testing this controller as well with a different device. If you get the same results with your that other computer, then the problem must be the controller itself.

    Best Regards,

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