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Microsoft Comfort Mouse 4500 not showing up in Mouse and Keyboard Centre

Anonymous
2023-02-22T08:49:30+00:00

Hi,
I'd be grateful if anybody can help, I want to remap the buttons n my new 4500 Comfort Mouse.
I have downloaded the Microsoft Mouse and Keyboard Centre, but it appears only to show my Msoft keyboard, it does not recognise the mouse at all (or I am unable to work out how to get it to show the mouse).
I am running 64 Bit Windows 10.
I have version MouseKeyboardCenter_64bit_ENG_14.41
The mouse driver is "Microsoft HID-compliant mouse", version 10.0.19041.1 which is dated 21/06/2006 which seems a bit suspect, both old and non-specific.
However, I do not seem to be able to download a more recent (or more specific) Microsoft driver from anywhere? Selecting "Update Driver" is adamant that I have the correct version of the driver.

Windows for home | Windows 10 | Settings

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Anonymous
2023-02-22T09:26:32+00:00

Hi, my name is Kelly, and I'm an independent consultant and I'm here to help.

It sounds like you are having trouble getting your Microsoft Comfort Mouse 4500 to show up in the Microsoft Mouse and Keyboard Center software. Here are a few troubleshooting steps you can try:

Uninstall and reinstall the Microsoft Mouse and Keyboard Center software. Make sure you have the latest version of the software downloaded from the Microsoft website.

Check if your mouse is listed in the Device Manager. To do this, go to Start > Settings > Devices > Mouse. If your mouse is not listed, try unplugging and replugging the mouse into your computer.

Try plugging the mouse into a different USB port on your computer.

Make sure your mouse is compatible with the Microsoft Mouse and Keyboard Center software. According to the Microsoft website, the Comfort Mouse 4500 is compatible with the software.

Try updating your mouse driver. To do this, go to the Device Manager, right-click on your mouse, and select "Update Driver." You can also try searching for the latest driver on the Microsoft website.

If none of these steps work, you may want to contact Microsoft support for further assistance.

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  1. Anonymous
    2023-02-22T10:11:10+00:00

    Hi Kelly,

    Thanks for your reply, changing the USB port worked. I have no idea why, but there you go.

    Thanks again for your time,

    Gad

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