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Problems connecting Sony my WH-1000XM4's headset to my windows 11 pc by Bluetooth

Anonymous
2023-03-25T18:05:17+00:00

In the start, I couldn't get them to show up as a device at all. I deleted all my Bluetooth drivers. That didn't work. Sometimes they do show up and I manage to connect to them, but when even if it says I am connected I can't get any sound through them. I have been to my audio settings to choose audio output and they don't even show up as a choice. Dont know what to do now. Any ideas?

Edit:

I have also factory reset my headset. Did nothing. :/

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-11-01T13:36:27+00:00

    It works for me know now, the problem was that I had to force enable pairing mode by press and hold the (power) button for about 7 seconds. you should see a blue led blinking. then I was able to see in Windows 11.

    WH-1000XM4 | Help Guide | Pairing and connecting with a computer (Windows 10) (sony.net)

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  2. Anonymous
    2024-01-27T08:53:04+00:00

    It works for me know now, the problem was that I had to force enable pairing mode by press and hold the (power) button for about 7 seconds. you should see a blue led blinking. then I was able to see in Windows 11.

    WH-1000XM4 | Help Guide | Pairing and connecting with a computer (Windows 10) (sony.net)

    Thanks man. Tried so hard for it. One additional information. Turn of the headphone and then press button for 7 seconds so, it won't turn off due to continuous press of the button.

    8 people found this answer helpful.
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  3. Anonymous
    2023-10-31T13:22:14+00:00

    I have the same problem with my WH-1000XM4. It will connect but can't hear anything and mic doesn't work. I am able to connect and use sound and microphone using my WF-1000XM4 headphones.

    6 people found this answer helpful.
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  4. Anonymous
    2023-03-26T09:12:30+00:00

    Hi and thank you for the reply. Underneath is my windows version info.

    I have tried connecting my headset to another pc and it worked flawlessly. When I tried to connect a Bose Quiet comfort headset to my pc and the device showed up. I managed to pair it with it but when it was paired it didn't allow me to play any audio out of them, also couldn't select them as an audio output.

    The software of the headphones is also up to date, just checked. I can also mention the headset is brand new I got it from the store about a week ago.

    As they are new I also have never disabled them in the sound interface.

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  5. Anonymous
    2023-03-26T08:21:31+00:00

    Hello Sander,

    Good to see you in Microsoft Community.

    Firstly, could you let me know the specific system version? You can check it by pressing the Win key + R key, and typing "winver", then press Enter, please take a screenshot/photo of it, and only send the relevant information without PII in the next reply.

    If possible, please do the following tests to further confirm whether it's the problem of the system itself or the problem of the Bluetooth headset.

    • Connect your current Bluetooth headsetto another computer and see if it works.
    • Connect a different Bluetooth headset to the current computer to see if it works.

    Have you ever disable the Bluetooth headset? If so, you may enable it as an output device. Win + Q to open the search box, type "mmsys.cpl" and press Enter to open the "Sound" interface > Playback tab, right-click on the blank space and tick "Show Disabled Devices" and "Show Disconnected Devices", then "OK" to save the settings. If the headset has been disabled, right-click on the device > Enable.

    Additionally, you may update the firmware of the Bluetooth headset. You may visit Support for WH-1000XM4 | Sony Middle East (sony-mea.com) & How to pair your headphones to a macOS or Windows laptop / computer | Sony Middle East (sony-mea.com) for more details about it.

    Disclaimer*: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.*

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Mosken_L - MSFT | Microsoft Community Support Specialist

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