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I cannot start Windows

Anonymous
2023-03-05T18:30:12+00:00

Hello,

When I turn on my ASUS Vivobook PRO 15, it says "Your PC did not start correctly. Press 'Restart' to restart your PC. You can also press 'Advanced options' to try other options to repair your PC".

Pressing on the button 'Restart' doens't help: I'll get the same screen all the time.

After I click on 'Advanced options' I can either 'Continue to Windows 11' (which doens't work), 'Turn off my PC' or click on 'Troubleshoot'.

After I click on 'Troubleshoot' I can 'Reset this PC' (which doens't work) or click on 'MyASUS in WinRE' or 'Advanced options'.

After I click on 'Advanced options' I can choose 'Start-up Repair' (doens't work) or 'Uninstall Updates' (doens't work) or 'Start-up Settings' or 'UEFI Firmware Settings' or 'Command Prompt' or 'System Restore'.

After I click on 'System Restore' (or MyASUS in WinRE) I need to enter the recovery key to get going again.

The problem is that I don't have this Bitlocker recovery key: it's not saved in my Microsoft account. And since I cannot start my PC, I don't know how to get this code.

Conclusion: my PC just doesn't work at the moment since I cannot turn it on.

What do I have to do to make my PC work again?

Grtz.
Luuk

Windows for home | Windows 11 | Recovery and backup

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  1. Anonymous
    2023-03-05T19:15:06+00:00

    Hello, how are you?

    I understand that you have startup issues on your Windows, I'm really sorry about that.

    I suggest you create a Windows 11 disk for another computer and try to recover your system:

    1. Download the tool according to the Windows 11 architecture installed here:

    https://go.microsoft.com/fwlink/?linkid=2156295;

    1. Run the downloaded setup and click Create installation media for another computer;
    2. Select the Language, then select the edition and architecture according to the installed Windows 11;
    3. Connect the Pen Drive;
    4. Click Next;
    5. Select the USB Flash Drive option and click Next.
    6. Click Finish.
    7. Boot with the Pen Drive;
    8. When the installation window appears, click Repair your computer.
    9. Click Troubleshooting> Advanced Options;

    Among the options presented, follow the procedures below:

    Restore the System to an earlier date:

    Click Troubleshooting> Advanced Options> System Restore, choose a date and proceed with the restoration steps.

    Fix startup errors:

    Click Troubleshooting> Advanced Options> Startup Repair.

    Access the System in Safe Mode (Diagnostic Mode):

    Click Troubleshooting> Advanced Options> Startup Settings> click Restart> press the 5 or F5 key to access Safe Mode with Networking.

    Redoing the Windows 11 startup files:

    Click on Troubleshooting> Advanced Options> Command Prompt> enter your Account and enter the commands:

    CHKDSK /f /r /b [Enter]

    Bootrec /Scanos [Enter]

    Bootrec /Rebuildbcd [Enter]

    Bootrec /Fixmbr [Enter]

    Bootrec /Fixboot [Enter]

    Restore the System while maintaining files:

    Click Troubleshooting> Restore your PC> Maintain my files.

    Restore the System by deleting everything:

    Troubleshooting> Restore your PC> Remove Everything.

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