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Memory Management and Unexpected Store Exception stop code

Anonymous
2023-03-28T06:28:52+00:00

Please help, my computer keep crashing while i'm on a game or crashing randomly and cause a bsod "Memory_Management" and "Unexpected_Store_Exception".
I tested my RAM using Memtest and my Harddisk using chkdsk and check the health with crystaldiskinfo, and not a single error occured. All of my hardware driver is up to date

Source

Windows

Summary

Shut down unexpectedly

Date

‎3/‎27/‎2023 5:50 AM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 1a

Parameter 1: 3f

Parameter 2: 36b39

Parameter 3: ffffff7c

Parameter 4: c35bc958

OS version: 10_0_22621

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22621.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: PAGE_HASH_ERRORS_0x1a_3f

Source

Windows

Summary

Shut down unexpectedly

Date

‎3/‎28/‎2023 1:19 PM

Status

Report sent

Problem signature

Problem Event Name: BlueScreen

Code: 154

Parameter 1: ffffe5058fde4000

Parameter 2: fffffd8fefb65f20

Parameter 3: 2

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22621.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: 0x154_c0000006_c0000483_IMAGE_storahci.sys

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-04-04T02:40:27+00:00
    1. After completing the chkdsk switches (chkdsk /b /v) please backup all important files on the Seatools disk drive.

    (save files to another disk drive or the cloud)

    The ST1000DM010-2EP102 drive has multiple bad blocks.

    It is best to replace a disk drive with many bad blocks or a disk drive with increasing bad blocks.

    A disk drive can be used until the terminal event as long a the computer user can tolerate:

    a) slow read

    b) slow write

    c) hangs and freezes

    d) BSOD and unexpected shutdowns and restarts

    etc.

    1. Run the Crucial scanner to view disk drive replacement options.

    Crucial System Scanner | Memory Upgrade Scanner | Crucial | Crucial.com

    1. After backing up files plan to disconnect the D: drive and monitor the computer for stability / instability.
    2. Monitor the computer stability / instability using Reliability Monitor:

    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using (howtogeek.com)

    1. For any BSOD after detaching the D: disk drive:

    a) post an new V2 share link into the newest post

    b) plan to run Memtest86 overnight (two tests of four passes each for a total of eight passes)

    MemTest86 - Official Site of the x86 and ARM Memory Testing Tool

    1 person found this answer helpful.
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  1. DaveM121 865.7K Reputation points Independent Advisor
    2023-03-28T10:37:43+00:00

    Hi Rexy Kurniawan,

    Please try this method:

    Open that minidump folder

    Select any files in there and press Ctrl + C to copy those files

    On your Desktop, right click and choose New - Folder

    Go into that new folder and press Ctrl + V to paste a copy of those files

    Log into OneDrive: https://onedrive.live.com/

    Drag that new folder form your Desktop into the OneDrive page and wait for it to upload

    When it has uploaded, right click the folder on the OneDrive page and choose Share

    Click Copy Link

    Then post that link here.

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  2. Anonymous
    2023-03-28T10:28:28+00:00

    I have the latest BIOS update

    Also here's the minidump: Minidump.zip

    0 comments
  3. Anonymous
    2023-03-28T07:39:35+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    0 comments
  4. DaveM121 865.7K Reputation points Independent Advisor
    2023-03-28T07:03:30+00:00

    Hi Rexy Kurniawan,

    I am Dave, I will help you with this.

    1

    It is the Windows storage driver causing the system crashes, go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

    Then wait to see if your system is stable.

    2

    If not, please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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