Share via

Logitech Webcams and Windows 11

Anonymous
2023-03-08T14:46:26+00:00

Hi Group,

First post here.

I had no problem with my Logitech C615 on my old HP laptop with Windows 10 but on my new HP laptop with Windows 11, I am getting horizontal jumping interference lines in the video display. My wife's C270 does the same. Both cams work as expected on her HP (my old one with a fresh install of Windows 10).

After a lot of searches I've tried every suggested fix that I found to no avail. See attached jpeg. Any help will be greatly appreciated.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

14 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-03-13T13:26:13+00:00

    Dear RandyMcDermott,I understand that the problem does not occur with the new camera;

    I'm glad it's okay now;

    Thank you and have a great day!

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2023-03-09T13:53:49+00:00

    Dear RandyMcDermott,the camera drivers for Windows 10 is in the link below:

    https://support.logi.com/hc/en-us/articles/3600...

    Access the link below and download the app for automatic driver detection (It will help to update the graphics driver):

    https://www.amd.com/en/support

    If the problem still persists I suggest going back to Windows 10 for better performance;

    Hope this helps, see you soon!

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2023-03-09T16:14:00+00:00

    Dear RandyMcDermott,the camera drivers for Windows 10 is in the link below:
    https://support.logi.com/hc/en-us/articles/3600...

    Access the link below and download the app for automatic driver detection (It will help to update the graphics driver):
    https://www.amd.com/en/support

    If the problem still persists I suggest going back to Windows 10 for better performance;

    Hope this helps, see you soon!

    Thanks for the effort Luiz but I guess there's no help for the wicked.

    0 comments
  4. Anonymous
    2023-03-08T18:54:41+00:00

    Thanks for the reply Luiz.

    The laptop is an HP Product number: 7E3W8UA#ABL and the graphics is handled by AMD Ryzen 37320U with Radeon Graphics (from Device Manager). I can find no drivers for win 10 or 11. HP Support Assistant says I'm up to date on software and drivers. I just switched the display from my attached Insignia 32 inch TV to the laptop screen and am getting the same interference.

    0 comments
  5. Anonymous
    2023-03-08T18:45:58+00:00

    Thanks for the input Dash.

    0 comments