This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
i have unchecked the mute button and the speakers on my laptop work fine. all the research i have done lead to no answers to solve this problem, 1 link i did find talks about Media Feature Pack and gives directions on how to install this app. So i followed all the steps and then find that it is not installed on my laptop and there is no place where i can download it from. So if anyone has a way of solving my problem, i would be extremely grateful.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you. You won't be able to install Media feature as that's for N variants only. There's something else causing the problem. It could be muted or very low volume under your Volume Mixer. Can you check that, please?
While your browser is opened, right-click on the Volume icon on the lower right > Select Open volume mixer. Please make sure the volume is all the way up and use the "Default" under Output.
Hi William! I hope you are well. My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. Sorry to hear about your experience. I'll try my best to help you today.
Is this specifically happening when you are on a browser? Does the sound work when you play something from your Window Media Player?
You are most welcome, William. Happy to assist you today.
Please don't forget to mark the comment as "Helpful" if the suggestion worked for you. This will mark your thread "Answered". This is also for other users to find this thread easily and help them fix similar issues. Thank you!
Guide: https://answers.microsoft.com/en-us/msoffice/fo...
Stay safe,
Hello Zadee
yes that is correct windows media player has sound when i play a movie/songs.
I am using Firefox as my browser. Thank you for your reply.
William.
Hi Zadee
well i went to the volume mixer setting and i highlighted the default output and now i have sound on fb video's.
thank you as i hope this has now solved my problem. have a great night/day wherever you are :)
Thank you
William.
