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Can't type my password on Windows 11 Start Screen

Anonymous
2023-03-01T17:58:02+00:00

I can't access my PC because it won't let me type my password into the start-up box.

It only accepts numbers into the PIN box for some reason, but my password contains both numbers and letters. Because I no longer have access to the email I used to start this PC, and there's no option to create a new user, I'm basically locked out of my PC. It won't let me switch users (there's no option to). So I can't reset my pin to only include numbers, since I can't access that email anymore.

It wasn't doing this last night. It accepted letters into the PIN box just yesterday morning. But now it doesn't and I'm stuck out of my PC during midterms. Please help me

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2023-03-01T18:45:43+00:00

    Hello Eric, how are you?

    I understand that you have lost access to your user, I'm sorry about that.

    It really is very frustrating, but unfortunately, without access to the computer, we are somewhat limited in trying to find a solution.

    In this case the only way to resume access is to apply a Windows Reset so that you can configure, reconfigure it and resume access, please follow the procedures below.

    Step 1

    Create installation media on this computer or other if necessary.

    Follow the guidelines on the link below, please:

    https://www.yourwindowsguide.com/2021/09/create...

    Step 2

    Configure in your computer's BIOS to start via the USB installation.

    ***If you have any questions on how to start the USB installation, you can refer to this guide please.

    https://www.groovypost.com/howto/bios-uefi-setu...

    1. Boot with the Pen Drive;
    2. When the installation window appears, click Repair your computer;
    3. Click Troubleshooting;
    4. Advanced options;
    5. Click Restore PC > Choose between "Keep Files" or "Remove All".

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2023-03-02T22:47:14+00:00

    Hi, Eric,

    Sorry to hear you're experiencing this issue.

    You can restore Windows to a previous point before the problem using System Restore.

    1-Restart your computer while holding the SHIFT button

    2-The Advanced Startup menu will open on the boot.

    3-Go to Troubleshoot.

    4-Now, go to Advanced Options > System restore

    5-Select a restore point and click on next to restore

    Here are other troubleshootings that you can try if you are not able to perform the System Restore or the problem persists.

    Solution 1:Uninstall recent updates

    1-Restart your computer while holding the SHIFT button

    2-The Advanced Startup menu will open on the boot.

    3-Go to Troubleshoot.

    4-Now, go to Advanced Options > Uninstall Updates

    5-Click on Uninstall the latest quality update and then click Uninstall quality update on the next screen.

    Solution 2: Renaming the NGC folder using the command prompt should remove all PIN settings and let you sign in on Windows using your Microsoft account password.

    1-Restart your computer while holding the SHIFT button

    2-The Advanced Startup menu will open on the boot.

    3-Go to Troubleshoot.

    4-Now, go to Advanced Options >Command prompt

    5-Run this command to take ownership of the folder:

    icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET

    6-Run this command to rename the folder:

    Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc.old

    7-When finished close the command prompt then click to return to the first screen

    8-Click to continue to normal boot

    9-Then you should be able to sign in on Windows using your Microsoft account password

    Solution 3: Enable the built-in Administrator account

    1-Restart your computer while holding the SHIFT button

    2-The Advanced Startup menu will open on the boot.

    3-Go to Troubleshoot.

    4-Now, go to Advanced Options > Command Prompt

    5-Type this command and press enter:

    net user administrator /active:yes

    6-Close the command prompt then click to return to the first screen and click on Continue do normal boot

    7-Then try to sign in on Windows using the newly created user

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