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Gaming services completely broken

Anonymous
2023-03-22T00:18:44+00:00

I'm sure this problem has cropped up countless times, but I've tried every method I can find short of doing a full windows reset. Every time I open the box app my library is empty. Trying to install a new game prompts me to install gaming services. When you click install, the gaming services starts to update within the Microsoft store app, but a few seconds later stops updating and disappears. I've uninstalled and reinstalled both gaming services and the xbox app, used PowerShell commands, and repaired/reset both apps within settings but nothing has fixed the issue. I am on Windows 11.

Windows for home | Windows 11 | Gaming

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  1. Anonymous
    2023-03-29T08:04:43+00:00

    Hello, I'm Greg, here to help you with this.

    There are fixes here for Gaming Services installed but not recognized by Xbox App in Windows 10 and 11:

    https://www.bollyinside.com/articles/fixed-xbox...

    https://www.thewindowsclub.com/xbox-app-not-det... (Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

    https://www.reddit.com/r/XboxGamePass/comments/...

    https://www.youtube.com/watch?v=vR4g5eowqlk

    Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

    ____________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  1. Anonymous
    2023-03-31T17:55:52+00:00

    Thank you so much! The PowerShell command in the description of that video solved my issue. It's a shame it took 3 weeks to figure out and so many other people still have this problem. Thanks again for the assistance.

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  2. Anonymous
    2023-03-23T23:46:38+00:00

    Have you tried uninstalling and then reinstalling the Xbox app?

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  3. Anonymous
    2023-03-23T21:20:00+00:00

    One issue is now solved, and gaming services has been successfully downloaded. However, it still appears to be broken, as the xbox app does not recognize it and still does not show my library. It now prompts me to install gaming services again, and clicking download causes gaming services to begin downloading and then disappear within the Microsoft store as before. I think the problem lies with the xbox app, as I've tried every method possible to fix gaming services but each time the xbox app does not recognize that gaming services is installed. This problem has persisted for 2 weeks and will not go away.

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  4. Anonymous
    2023-03-22T00:56:53+00:00

    Hi,

    My name is Cindy. I am sorry you are having this problem. I know it is really frustrating. I will do my best to help you with this problem.

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

    Many times the problem you are having can be caused by internet problems.

    Here are some things you can try to fix this problem.

    ___

    Please turn off and VPN's.

    __

    Please unplug your modem and wait for 30 seconds below plugging it back in.

    Once this has been completed, restart the computer.

    Check to see if you can download the file from Microsoft.

    ___

    If you still have a problem, try the Windows Troubleshooter.

    Please type the word troubleshooter in the search on the taskbar and open the page.

    Click on other troubleshooters.

    Scroll down the page and click on the run button for the network adapters.

    Then follow any prompts.

    Then follow the same directions above for the Microsoft Store.

    ___

    If you are still having a problem, please try the following.

    Please click on the Windows Keys and the S key.

    Type CDM on the search line (do not hit enter)

    Select run as administrator. Then click on Run.

    Enter each of the codes below in order.

    ipconfig /release

    ipconfig /flushdns

    ipconfig /renew

    netsh winsock reset

    netsh interface ipv4 reset

    netsh interface ipv6 reset

    netsh winsock reset catalog

    netsh int ipv4 reset reset.log

    netsh int ipv6 reset reset.log

    Please let me know if you continue to have a problem.

    Best Wishes,

    Cindy

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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